TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
About TCP (TimeClock Plus):
For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
As a Solutions Engineer you will:
- Provide technical escalation assistance for Client Ops via SE ticket queue and ad-hoc
- Analyze and interpret Logs
- Troubleshoot database specific issues
- Mentor and help develop technical resources within Client Ops
You are a strong fit for this role if you have:
- Expert Knowledge and Troubleshooting of Implementation Specialist 2 Technical Competencies
- SSO (Including CAS) Troubleshooting
- Experience with Module Requirements and Development
- Basic understanding of AWS infrastructure, Networking skills, PowerShell scripting
- Experience with JSON Scripting
- Advanced Issue Training
- Experience with IT Compliance Questionnaires
- Experience with bugs and task escalation and prioritization
- Knowledge of usability, regression, and stress testing
- Strong ability to communicate clearly and concisely
- Strong ability to prioritize workload and escalations
- Remain professional under severe pressure
- High level of customer empathy
- Ability to create and deliver advanced trainings
- Sound decision making skills and judgement
- Organizational savvy
Benefits:
- Competitive salary based on experience
- 20 Days of PTO (Paid Time Off) and 13 days of companywide holidays
- 8 hours to volunteer and impact the community
- Comprehensive benefits (Health/Dental/Vision/ 401K)
- The work/life set up you need to be successful.
TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
For 35 years, TCP Software has helped organizations engage their people by providing flexible workforce management solutions and mobile timekeeping. Trusted by 30,000 customers and millions of users, TCP delivers best-in-class technology and support to organizations of all sizes in the public and private sector to meet their complex employee scheduling, leave management, timekeeping and other workforce needs.
