Jobs at TCP Software

Perform outbound prospecting to generate new pipeline by calling, emailing, and using LinkedIn; qualify leads with BANT; educate prospects on TCP products; schedule discovery meetings and hand off qualified MQLs to Account Executives; research accounts and maintain accurate records in Salesforce.

Maintain CRM data accuracy, run and refresh reports and dashboards, support pipeline/forecast reporting, assist with data cleanup and governance, document processes, support RevOps tools, respond to ad-hoc reporting and sales support requests.

The Customer Success Manager will enhance customer relationships, drive renewals and expansions, deliver ROI through data analytics, and provide support for TCP's SaaS solutions.

Maintain and validate finance data from ERP/HRIS/CRM/data warehouse; build and automate KPI reports and dashboards; support FP&A and Accounting with ad hoc data requests; reconcile headcount, expense, and variable compensation inputs.

Responsible for importing and reconciling bank transactions, posting and applying customer payments in Zuora and NetSuite, processing lockbox files, researching account variances, performing audits, and producing ad-hoc financial reports while following SOPs and supporting finance-related tasks.

The DevOps Engineer III will lead the design and implementation of cloud infrastructure and automation, manage production environments, optimize CI/CD pipelines, and mentor junior engineers while ensuring security and compliance standards are met.

The IT Help Desk Support I role involves providing advanced technical support, managing service tickets, maintaining system performance, and mentoring junior technicians in a SaaS environment, ensuring excellent IT service delivery.

Perform manual testing across browser, mobile, API, and embedded applications; document and maintain test cases; report defects; analyze test results; troubleshoot software issues; work with development team to improve quality.

Partner with enterprise sales to quantify and communicate TCPs business value. Lead discovery, build ROI models and executive business cases, present to C-suite buyers, benchmark opportunities, and scale value-selling through tools, case studies, and seller coaching.

The Mid-Market Sales Manager will drive sales strategies, manage a SaaS sales team, and collaborate cross-functionally to achieve growth goals.

Lead and execute multiple complex software implementation projects as primary customer contact. Perform on-site and remote installations, configurations, integrations, training, and troubleshooting. Manage timelines, budgets, deliverables, documentation, stakeholder communication, escalations, and risk mitigation. Drive customer satisfaction, process improvements, and cross-functional coordination while supporting people development.

Lead and manage the Lahore recruiting team, own full-life-cycle global recruiting, ensure compliance with international labor laws, track metrics (time-to-fill, pipeline), build strong candidate experience, partner with leadership, and use ATS/Excel to report and scale hiring.

Lead and grow a Mid-Market SaaS sales team to achieve double-digit net ARR growth. Evolve GTM strategy, improve sales processes, manage pipeline and territory plans, pursue new verticals, collaborate with Marketing and Product, and build a high-performing, data-driven sales culture.

Lead product marketing for TCP's TimeClock Plus: develop buyer insights, positioning, go-to-market strategies, sales enablement, launches, packaging, competitive intelligence, and measurement to drive pipeline, adoption, and revenue.

Support partner and PEO client implementations by performing basic system configuration, conducting standard virtual training, tracking partner-specific requirements, maintaining project documentation, and escalating complex integration issues to senior team members while building knowledge of TCP integrations.

Define and prioritize product backlog, translate business needs into user stories, collaborate with engineering, design, and go-to-market teams, analyze market and customer use cases, coordinate releases, and lead meetings to drive product roadmaps and delivery within a Scrum framework.

Manage an assigned book of existing TCP customers to identify and close upsell and cross-sell opportunities. Run full sales cycles (prospecting, discovery, demos, proposals, negotiation), maintain 3x-quota pipeline, and forecast revenue while partnering with Customer Success. Maintain accurate records in CRM and meet/exceed quota for mid-market accounts.

As a Growth Account Executive, you will drive sales growth by expanding existing customer accounts, conducting needs assessments, managing pipelines, and ensuring customer satisfaction. Responsibilities include meeting sales quotas and territory planning, along with effective communication and relationship-building.

The Growth Account Executive is responsible for expanding revenue within existing accounts through upselling and cross-selling, running a full sales cycle, and maintaining pipeline accuracy in Salesforce.

The SMB Sales Executive will drive subscription revenue, achieve sales quotas, assess customer needs, and promote company offerings while maintaining an organized database.