Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This role combines solution engineering, service delivery, partner alignment, and customer success, directly impacting revenue growth, services expansion, and customer retention. The individual serves as a key bridge between SHI, customers, and Google, ensuring alignment to strategic priorities and successful execution across all engagements.
Key Responsibilities
Pre-Sales & Solution Engineering
- Lead technical discovery sessions with K–12 and education customers
- Design and present solutions across Google Workspace for Education
- Deliver product demonstrations, proofs of concept (POCs), and technical validations
- Advise on licensing strategies (e.g., Fundamentals, Education Plus)
- Partner with account teams to advance opportunities and remove technical blockers
Deployment & Implementation
- Guide customers through deployment of Google for Education environments
- Develop scalable deployment strategies and implementation best practices
- Ensure alignment between pre-sales solution design and post-sales execution
Post-Sales Support & Optimization
- Provide advanced support within the Google Admin Console: User and device management, policy configuration, security and compliance optimization
- Serve as a Tier 2/3 escalation point for complex issues
- Collaborate with Google support on critical escalations
- Support onboarding, migrations, and integrations
- Recommend performance, security, and usability improvements
Customer Success & Growth
- Act as a trusted technical advisor to customers
- Drive adoption, satisfaction, and long-term retention
- Identify expansion opportunities (licensing, services, and solutions)
- Deliver customer and internal enablement and training
- Support renewal efforts by reinforcing measurable technical outcomes
Google Partner Engagement & Go-to-Market Alignment
- Complete and maintain required Google partner certifications and credentials
- Promote increased engagement with Google sales teams aligned to Google priorities
- Lead SHI initiatives related to Google Workspace for Education
- Manage, build, and report pipeline, win rates, and forecasts for Google-aligned solutions and services
- Partner with sales to identify and develop new pipeline opportunities
- Support deal execution through field engagement support
- Deliver ongoing Google solution training to SHI sales teams
- Collaborate with marketing on product launches and campaign execution
- Participate in Google cadence calls, partner updates, and webinars
Collaboration & Strategy
- Partner with sales, services, marketing, and education strategy teams
- Contribute to development of scalable service offerings and delivery models
- Establish technical best practices and delivery standards
- Maintain expertise on Google roadmap and education industry trends
Required Qualifications
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
- 3-5 years supporting Google Workspace for Education environments
- Strong expertise in Google Workspace for Education, Google Admin Console, ChromeOS, and device lifecycle management
- Proven Tier 2/3 troubleshooting capabilities
- Strong communication, presentation, and stakeholder engagement skills
- Ability to manage multiple concurrent engagements independently
- Experience working in K–12 or public sector education
- Experience with identity & access management (IAM), student data privacy standards, and large-scale device deployments
Preferred Qualifications
- Google Certified Administrator (or higher certification)
- Experience supporting partner programs or vendor-aligned go-to-market motions
- Experience in pre-sales solution engineering and post-sales technical delivery/support
The estimated annual pay range for this position is $105,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
- 3-5 years supporting Google Workspace for Education environments
- Strong expertise in Google Workspace for Education
- Experience with Google Admin Console
- Experience with ChromeOS
- Device lifecycle management experience
- Proven Tier 2/3 troubleshooting capabilities
- Strong communication, presentation, and stakeholder engagement skills
- Ability to manage multiple concurrent engagements independently
- Experience working in K-12 or public sector education
- Experience with identity & access management (IAM)
- Knowledge of student data privacy standards
- Experience with large-scale device deployments
- Google Certified Administrator (or higher certification)
- Experience supporting partner programs or vendor-aligned go-to-market motions
- Experience in pre-sales solution engineering and post-sales technical delivery/support
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
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Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
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Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
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Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
