Solutions Engineer - CPaaS EMEA

 8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.  

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

We are seeking a highly skilled and forward-thinking Solutions Engineer to join our growing CPaaS Solution Engineering team at 8x8. Based in Manila, this hybrid role supports our UK and EMEA markets, with working hours to match.

You’ll play a key role bridging business needs and technical capabilities, helping prospects and customers understand and unlock the full value of 8x8's CPaaS offerings — including SMS, ChatApps, Voice, Video, APIs, and our new Authentication/CIAM capabilities. Beyond customer engagements, we want you to actively challenge, uplift, and inspire your peers to adopt smarter ways of working – including experimenting with AI tooling and automations that improve how we design, demo, and deliver.

• Act as the technical expert throughout the sales cycle, working with Account Executives on discovery, PoCs, solution design, and customised demos.

• Lead and manage proof-of-concepts (PoCs) and trials, validating requirements and success metrics directly with the prospect.

• Own the technical sales process: from RFx support and integration guidance, to objection handling and competitor analysis.

• Build credibility with customers through clear, confident communication and technical depth.

• Represent customer needs and challenges back to product and engineering teams.

• Maintain clear records of discovery, solutioning, and lessons learned – and share knowledge with peers regularly.

• Actively drive SE team improvement by promoting new ideas, challenging stale processes, and helping us stay ahead of industry trends.

What We're Looking For

• Minimum 5 years of experience in a Sales Engineering or Pre-Sales role, preferably in mobile communications, telecom, UCaaS, or CCaaS, with desired experience in CPaaS.

• Strong understanding of SMS, ChatApps (e.g., WhatsApp, Viber, WeChat), APIs, application integration, and general network/application architectures.

• Practical familiarity with Authentication / CIAM technologies, or related identity and access management concepts would be an advantage but not essential. 

• Able to create and run technical prototypes and demo flows using tools like Postman, custom apps, or lightweight scripting.

• Fluent in both spoken and written English — you’ll be presenting and writing frequently across stakeholders.

• Strong interpersonal skills and high emotional intelligence – able to read a room and influence others effectively.

• Self-sufficient and focused, especially when working independently or managing complex PoCs across multiple time zones.

• Team-minded.   You contribute knowledge, offer feedback, and celebrate wins collectively.

• Always learning.  Particularly interested in exploring and applying AI to boost SE productivity and creativity.

• High integrity and attention to detail in everything you do – from technical content to customer interactions.

• Experience with other CPaaS providers or CIAM vendors (e.g., Twilio, Infobip, Descope, Auth0).

• Experience demonstrating or integrating 8x8’s JaaS (Jitsi-as-a-Service) or Verification APIs.

• Built or used AI assistants, automations, or internal GPT tools to streamline customer engagement.

• Comfortable coaching or mentoring others – or challenging the status quo when things can be better.

• Join a fast-moving, high-growth CPaaS team expanding across new verticals and technologies.

• Collaborate closely with global colleagues and enterprise customers.

• Engage in deep technical solutioning while helping shape how SEs deliver value at scale.

• Work with a leadership team that embraces curiosity, experimentation, and teamwork.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

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