The Role
The Operations Manager will drive business growth by developing strategies for organic and affiliate channels, optimizing operational performance, writing business documents, monitoring activities, and collaborating with product teams to enhance user experience.
Summary Generated by Built In
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the OpportunityWe are seeking an individual well-versed in strategy and operations to drive business growth in the local market. The ideal candidate should be familiar with the Northeast Asian market and have experience working cross-functionally to execute business strategy and optimize operational performance.
What You’ll Be Doing - Develop strategies that drive organic and affiliate channels and plan growth activities that support the business metrics in a compliant and efficient manner
- Efficiently identify opportunities for growth activities by understanding affiliates' needs, collaborating with internal stakeholders, researching on competitors and cross-industries, and monitoring data
- Write business request documents with budget and ROI estimates for effective user conversion and growth
- Efficiently publish activity pages and manage optimizations via internal tools
- Regularly monitor growth activity performance metrics and inform relevant stakeholders
- Optimize user experience in growth activities by collaborating with product and BD teams
- Engage with key channels to launch campaigns, communicate events, resolve problems, follow-through product optimization requests, and drive user conversion
- Collaborate with Product teams to efficiently optimize and resolve product issues
- Bachelor's or Master's degree
- 2-5 years of experience working with influencers, KOLs and/or affiliates in e-commerce, social media, financial services, fintech, tech or related industries
- High level of ownership in driving organic and affiliate growth via growth activities
- Proven track record of quickly learning new internal tools to configure activities and web pages
- Ability to drive collaboration and alignment with multi-level, cross-functional stakeholders with little guidance from senior team members
- Comfortable with data analysis with business acumen and visualisation (e.g, Amplitude)
- Excellent communicator and proficient in fast, succinct and clear research and report-writing
- Demonstrated ability to work in a fast-paced, dynamic environment and manage multiple projects concurrently
- High level of ownership with interpersonal ability to drive collaboration, build alignment, and foster relationships with global, multi-level, cross-functional stakeholders
- Ability to quickly pick up a high level of product understanding through self-driven learning
- Passion to learn, share and succeed as a team
- Fluent in English as a working language
- Experience in the cryptocurrency or blockchain industry, with a strong understanding of crypto trading, web3 products and market dynamics (Or capable of efficient, self-learning)
- Familiarity of regulatory frameworks and compliance requirements in Northeast Asia
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- More that we love to tell you along the process!
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The Company
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto.
In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
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