At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a motivated Solution Desk Specialist to join our Global Digital Solutions team.
In this role, you will be responsible for qualifying customer requirements, developing pricing models, and creating tailored Document Management Solutions that align with our service offerings. You will join a high-performing team of technical experts dedicated to bridging the gap between complex customer challenges and our innovative digital service portfolio.
What You’ll Do
In this role, you will:
Design and Architect Solutions: Perform structured discovery and assessments to map customer requirements to integrated document management and workflow service offerings.
Drive Technical Sales Excellence: Collaborate with internal sales and technical teams to develop detailed Statements of Work, pricing models, and Return on Investment analyses that demonstrate clear business value.
Ensure Solution Alignment: Deliver technical presentations and demonstrations of digital solutions to ensure proposed architectures comply with both customer technical requirements and Iron Mountain organizational standards.
What You’ll Bring
The ideal candidate will have:
2+ years of experience in a pre-sales or solution design role, specifically within outsourced document imaging and digital capture services.
Strong knowledge of Document Management Systems, Electronic Content Management platforms, and indexing technologies such as Optical Character Recognition (OCR) and Machine Learning.
Proven ability in consultative solution selling, including the creation of technical specifications and performing Total Cost of Ownership (TCO) modeling.
Relevant industry expertise in Business Process Management, Information Governance, and Artificial Intelligence applications within enterprise organizations.
What We Offer (Benefits)
Competitive compensation and benefits aligned with experience.
Generous paid time off and public holidays.
Flexible work options to support work–life balance.
Comprehensive health, wellness, and retirement plans.
Opportunities for continuous learning and professional growth.
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What We Do
Iron Mountain Incorporated (NYSE: IRM) is the global leader for storage and information management services. Trusted by more than 220,000 organizations around the world, Iron Mountain boasts a real estate network of more than 80 million square feet across more than 1,350 facilities in 45 countries dedicated to protecting and preserving what matters most for its customers. Iron Mountain’s solutions portfolio includes records management, data management, document management, data centers, art storage and logistics, and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information. Founded in 1951, Iron Mountain stores and protects billions of information assets, including critical business documents, electronic information, medical data and cultural and historical artifacts.
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