Solutions Consultant

Role Description

As a Solutions Consultant at Tennr, your job is to walk into the messiest patient intake and authorization workflows in healthcare and prove — with evidence, not slides — that Tennr can fix them.

You get brought in once a deal is qualified and own the technical evaluation from first demo through signature. That means running discovery to uncover the real operational pain, translating it into a business case, and then building and delivering a proof of concept that makes the answer obvious. You'll partner closely with an Account Executive, but the evaluation is yours to win.

This is not a feature-demo role. The best SCs at Tennr understand the customer's business well enough to tell them something they didn't know about themselves — and then show them exactly how Tennr fixes it.

Responsibilities

• Run structured discovery to identify operational pain points across referral intake, prior authorization, and patient processing workflows — and quantify what they're costing the organization.

• Deliver product demonstrations that are built around the prospect's specific problems, not generic feature walkthroughs.

• Architect and build tailored Proof of Concepts using Tennr's agentic patient orchestration platform, scoped to what will move the deal.

• Build current/future state process maps that make the before-and-after undeniable.

• Own deal strategy in partnership with the AE — know where the deal stands, who the stakeholders are, and what needs to happen to close.

• Become a genuine expert in the healthcare verticals you cover (DME, infusion, specialty pharmacy, home health) — understand the workflows, the payer dynamics, and the economics well enough to be credible in a room full of operators.

• Translate Tennr's technical capabilities into business outcomes for non-technical buyers (operations leaders, CFOs, clinical directors).

Candidate Qualifications

• 2-4 years in Solutions Consulting, Sales Engineering, or a technical customer-facing role at a B2B SaaS company.

• Technically hands-on — you've configured complex software platforms, worked with APIs, or built demo/sandbox environments without engineering doing it for you. You know how data moves through a system.

• Security and compliance fluency — you can read a SOC 2, interpret technical controls (encryption, access management, network segmentation), and respond to vendor security assessments without needing someone to translate for you.

• CS degree or equivalent technical foundation strongly preferred — not because we need you to write production code, but because it signals you can figure things out when the documentation runs out.

• Healthcare experience preferred — DME, infusion, specialty pharmacy, or any provider-side operations background is a significant plus.

• Comfortable presenting to and building credibility with both operational buyers and technical stakeholders (IT, security, compliance).

• Startup experience is a plus — you build process as you go and don't wait to be told what to do.