Solutions Consultant

The Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. As an SC you are both sales focused and technically savvy. You will be successful in selling to Enterprise and Mid Market executives, and convincing senior executives of the technical merits of the software solution. You will work in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our Sales team  and their prospects. You will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite and virtual,

Requirements

• 3+ years of Presales experience.

• Awareness of web / scripting technologies, HTML, CSS, JavaScript, JSON and Saas Applications

• Experience mapping RFI/RFP requirements to software solutions.

• Good interpersonal, communication, persuasion, presentation and writing skills.

• Experience scoping, leading and executing customer pilots and Proof of Concepts.

• Knowledge of SaaS Business applications.

• Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution.

• You have superior solution scoping abilities, using our existing solution and influencing new product development

• Bachelor’s degree or equivalent work experience

• Travel required 

• You have an obvious passion and people skills.

Desired Skills

• Awareness of CCaaS and peripheral technologies

• Previous consulting experience implementing enterprise class software solutions.

• Broad knowledge of one or more of the following

• • Customer Service software

  • ITSM

  • Data warehousing

  • Business intelligence

  • Workforce Management

  • QA

  • Integration & middleware

• Understanding and awareness of how AI is impacting the customer service business

• Experience in AI technologies, LLM, ChatGPT ect..

• Domain expertise in specific industries

• Understanding of developing reference architecture in support of client solution

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.