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Job Description:
Service Architect
Location: Remote
About the Job
As a Service Architect, you will play a pivotal role within our Service Architecture team, working at the heart of our customer and partner engagement strategy. You’ll collaborate closely with sales teams, technical specialists, partners, and end customers to shape, design, and present innovative service solutions that deliver real business value.
This is a highly influential, customer-facing role where you’ll take ownership of complex, multi-service opportunities—translating customer challenges into compelling, scalable service propositions. You’ll not only apply and evolve our existing service portfolio but also help shape new offerings, positioning yourself as a thought leader within the business. If you enjoy blending technical expertise, commercial insight, and creativity to solve real-world problems, this is the team for you.The ideal candidate for this opportunity will have…
• Proven experience in a Service Architect, Solution Architect, or similar role
• Strong understanding of Managed Services, Professional Services, and support models
• Broad technical knowledge across IT infrastructure (Networking, Compute, and Public Cloud)
• Demonstrable experience designing and scoping complex, multi-service solutions
• Excellent commercial awareness, including pricing and solution modelling
• Experience engaging with customers and stakeholders up to CxO level
• ITIL Foundation (or higher) qualification
Who you are…..
You’re a confident and commercially astute professional who thrives in a fast-paced, customer-focused environment. You enjoy taking ownership and leading from the front, building trusted relationships with stakeholders at all levels.
You’re naturally curious and solution-oriented, able to think creatively and challenge conventional approaches to deliver the best outcomes for customers. Your communication style is clear, engaging, and adaptable, allowing you to translate complex technical concepts into compelling business value.
• Customer Focused: You take the time to truly understand customer challenges and deliver services that exceed expectations
• Collaborative Partner: You work seamlessly across teams, building strong internal and external relationships
• Influential Communicator: You confidently present ideas and solutions to both technical and non-technical audiences
• Commercially Minded: You understand the financial drivers behind services and make informed, value-driven decisions
• Problem Solver: You approach challenges with creativity and resilience, always seeking the best possible outcome
• Self-Starter: You take initiative, manage your workload independently, and drive opportunities forward
Who we are
Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology™.
Enabling our partners and vendors to operate more efficiently and successfully in the markets they serve, we are proud to be associated with names such as Microsoft, Apple, Cisco, Hewlett–Packard and Lenovo.
With our vast global infrastructure and focus on cloud, mobility, supply chain and technology solutions, Ingram Micro enables business partners to operate more efficiently and successfully in the markets they serve. No other company delivers as broad and deep a spectrum of technology and supply chain services to businesses around the world. But none of this is achievable without great customer focussed people. We look forward to your application!
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. We are dedicated to fostering an inclusive and accessible environment where all associates are valued, respected and supported. As such, we will accommodate disabilities during the selection process and will work with you to meet your requirements.
Skills Required
- Proven experience in a Service Architect, Solution Architect, or similar role
- Strong understanding of Managed Services, Professional Services, and support models
- Broad technical knowledge across IT infrastructure (Networking, Compute, and Public Cloud)
- Demonstrable experience designing and scoping complex, multi-service solutions
- Excellent commercial awareness, including pricing and solution modelling
- Experience engaging with customers and stakeholders up to CxO level
- ITIL Foundation (or higher) qualification
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
