Our award-winning technology powers conversations with customers for some of the world’s largest enterprises. We believe that combining the human touch with technology is the best way to create amazing customer experiences. When human abilities such as problem-solving, creative thinking and relationship building are enhanced with technology... magical moments happen.
The Role:
At Glia, our Solutions Architects collaborate with clients to implement innovative solutions that enhance customer engagement, improve operational efficiency, and deliver exceptional customer experiences.
What you’ll do:
- Collaborate with clients to assess their business and technical requirements, proposing comprehensive solutions that address their challenges.
- Translate business needs into a clear technical vision and guide its execution, ensuring alignment with client objectives.
- Develop comprehensive technical documentation including statements of work to ensure clarity and alignment among stakeholders.
- Lead the validation, delivery, and deployment of solutions, ensuring they meet quality and performance standards.
- Educate and mentor remote teams, ensuring adherence to solution designs and best practices.
- Communicate complex technical concepts effectively to both technical and non-technical stakeholders.
What you’ll bring
- 5+ years of client-facing development experience, with a strong emphasis on solution architecture and design.
- Proficiency in front-end technologies (HTML, CSS, Javascript) and back-end languages such as Node.js, Python and/or Ruby
- Experience with cloud platforms (AWS, Azure, GCP) and understanding of the SaaS lifecycle.
- Demonstrated ability to work collaboratively with engineering teams during agile development cycles.
- Excellent problem-solving, written / verbal communication skills, and a proactive approach to addressing client needs.
Bonus Points
- Experience in contact centers, telephony / VoIP, financial services, and/or healthcare technology.
- Familiarity with implementing serverless, AI, big data, and/or other emerging technologies in enterprise technology stacks.
- Relevant certifications in cloud platforms or solution architecture.
*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
The Glia Talent Acquisition team is using only glia.com mailboxes for coordinating interviews, providing updates and sending documents. Our hiring process involves an introduction, and practical and team interviews, followed by a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com
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Top Skills
What We Do
Glia enables companies to deliver an in-person customer experience online. With a single line of code, companies can identify and engage their highest-value web visitors through video, voice, chat, and CoBrowsing to increase online conversions and improve customer support.
