Solutions Architect

Be Part of Our Next Chapter

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started!

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Solutions Architect ensures architectural integrity and consistency in supporting Coates Technologies Roadmap. This role will work with wider engineering team and design and implement systems to address business challenges whilst aligning with the overall IT strategy.

Individual Accountabilities

• Ensure that the solution aligns with the organization’s technology strategy and long-term goals.​
• Consider future needs and scalability when designing solutions to accommodate growth and changes​
• Understand the product strategy for key customers to ensure the solution supports the achievements of the objectives​​
• Develop high-level designs and architectural blueprints that outline how the solution will address business needs.​
• Choose appropriate technologies, tools, and platforms that fit the solution’s requirements and constraints.​
• Create comprehensive documentation that includes architectural diagrams, design specifications, and integration guides​
• Plan how the solution will integrate with existing systems, data sources, and platforms.​​
• Provide direction and support to development teams to ensure that the solution is built according to the design specifications.​
• Ensure that the implementation adheres to architectural standards and best practices.​​
• Ensure that the solution complies with relevant regulations, industry standards, and organizational policies.​
• Integrate security best practices into the design to protect data and maintain system integrity.​
• Identify potential risks and challenges associated with the solution.​
• Develop strategies to mitigate these risks and address any issues that arise during development and implementation.​​
• Assess the performance of the implemented solution and identify areas for optimization.​
• Gather feedback from users and stakeholders to make necessary improvements and refinements.​
• Collaborate with various teams, including developers, engineers, project managers, and business analysts, to ensure cohesive and effective solution delivery.​
• Work with third-party vendors to integrate their solutions or services into the overall architecture.​
• Clearly communicate solution designs, architecture, and rationale to both technical and non-technical stakeholders.​
• Creation of a knowledge sharing environment for the engineering practices around standards, technologies etc.​
• Regularly update stakeholders on the progress, challenges, and status of the solution.

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality + Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).