Solutions Architect - Australia

Day in and day out a Solutions Architect in Insider;

• is the go-to person for the Partner Success Team for technical queries,
• guides Partner Success Team members on how to handle their partner’s technical requests,
• is responsible for leading & helping develop junior team members
• is responsible for meeting partners with high technical demands to clarify the expectations and feasibility of the requests as well as estimating the effort and creating a timeline for implementation,
• aligns the internal teams to deliver on the partner’s expectations,
• serves as the first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions product teams,
• ensures timely response and resolution to technical and product with outstanding items,
• participates in partner-requested meetings and quarterly business reviews (on-site and remotely),
• participates in project-based, consultant-led architectural and design discussions to ensure solutions are optimal for the partners,
• provides proactive status updates to required parties,
• hosts periodic checkpoint and status calls with customer and internal partners,
• continually develops both technical and soft skills.
• While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.

We want you to join us while we are taking a step into the future if you;

• have a Bachelor’s Degree in the related discipline and have overall experience in the technology industry / in a similar industry,
• have 3+ years of experience in a technical account manager related role,
• have the proven ability to adapt to new technologies, and learn quickly,
• have a professional demeanor and the ability to collaborate while fostering an exemplary leadership style,
• have the familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more than of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies,
• are familiar / have experience with tagging and implementation,
• are familiar with Agile development methodologies, such as Scrum,
• have an API-level knowledge of third-party applications (a plus),
• have comprehension or experience in a wide range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration, and client/server operations,
• have excellent, advanced written and verbal communication skills,
• have strong conflict resolution and negotiation skills,
• have a sense of urgency in driving closure around escalations and open technical issues,
• have strong personal organization skills, as well as prioritization and time management skills,
• are able to manage multiple, complex, high-priority tasks and situations across multiple accounts,
• have demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large,
• have excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable.

While we are conquering the world, we are offering you;

• a chance to work in an international, diverse, and inclusive environment,
• “Tech Talks” with famous and groundbreaking people from the software world,
• to be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google,
• access and opportunity to gain a limitless network all over the globe
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• fun with the occasional team activities!
• No Dress Code!