Solutions Architect - Australia

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Technical Account Managers are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers, strategic thinkers. They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider products. Until now it has been an inspiring story on our side, so we wanted to let you in on it. Now? Now we are looking to expand our team!

Day in and day out a Solutions Architect in Insider;

• is the go-to person for the Partner Success Team for technical queries,
• guides Partner Success Team members on how to handle their partner’s technical requests,
• is responsible for leading & helping develop junior team members
• is responsible for meeting partners with high technical demands to clarify the expectations and feasibility of the requests as well as estimating the effort and creating a timeline for implementation,
• aligns the internal teams to deliver on the partner’s expectations,
• serves as the first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions product teams,
• ensures timely response and resolution to technical and product with outstanding items,
• participates in partner-requested meetings and quarterly business reviews (on-site and remotely),
• participates in project-based, consultant-led architectural and design discussions to ensure solutions are optimal for the partners,
• provides proactive status updates to required parties,
• hosts periodic checkpoint and status calls with customer and internal partners,
• continually develops both technical and soft skills.
• While this isn't a team management role, you will still have the opportunity to share your expertise with the rest of the team and even lead them in internal projects.

We want you to join us while we are taking a step into the future if you;

• have a Bachelor’s Degree in the related discipline and have overall experience in the technology industry / in a similar industry,
• have 3+ years of experience in a technical account manager related role,
• have the proven ability to adapt to new technologies, and learn quickly,
• have a professional demeanor and the ability to collaborate while fostering an exemplary leadership style,
• have the familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more than of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies,
• are familiar / have experience with tagging and implementation,
• are familiar with Agile development methodologies, such as Scrum,
• have an API-level knowledge of third-party applications (a plus),
• have comprehension or experience in a wide range of computer operating systems and software with emphasis on installation, troubleshooting, upgrading, integration, and client/server operations,
• have excellent, advanced written and verbal communication skills,
• have strong conflict resolution and negotiation skills,
• have a sense of urgency in driving closure around escalations and open technical issues,
• have strong personal organization skills, as well as prioritization and time management skills,
• are able to manage multiple, complex, high-priority tasks and situations across multiple accounts,
• have demonstrated presentation skills, including confidence and comfort over the phone and in front of audiences both small and large,
• have excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and thoroughly, using peers and internal resources as applicable.

While we are conquering the world, we are offering you;

• a chance to work in an international, diverse, and inclusive environment,
• “Tech Talks” with famous and groundbreaking people from the software world,
• to be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google,
• access and opportunity to gain a limitless network all over the globe
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• fun with the occasional team activities!
• No Dress Code!

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

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