Search the 12 jobs at Coates Group

The Account Manager will be responsible for managing and ensuring the success of a key US-based, QSR account at Coates Group. This role involves overseeing account management for multiple projects, collaborating with clients and internal teams, and driving operational and commercial performance objectives.

As a Commercial Legal Counsel at Coates Group, you will provide legal guidance on commercial contracts, manage legal processes, and support diverse teams in a global technology company. Your role involves drafting and negotiating agreements, advising on legal matters, and driving process improvements to enhance efficiency and compliance.

The Customer Success Specialist will enhance customer relationships and satisfaction through post-install support. They will collaborate with the Customer Success Manager, assist in technical support, manage communication and escalations, and identify opportunities for process improvements with support teams and stakeholders.

The Level 2 Technical Support Engineer will act as a bridge between customers and internal teams, providing technical solutions and support. Responsibilities include handling support tickets, providing phone and email support, troubleshooting issues, maintaining customer rapport, and collaborating with stakeholders to ensure service level agreements are met.

The Technical Support Engineer L3 is responsible for providing inbound technical support via various channels, troubleshooting complex software and hardware issues, maintaining customer rapport, contributing to documentation, and collaborating with internal teams for issue resolution. The role includes hardware testing and maintenance and participation in process improvement discussions.

The Deployment Project Coordinator will manage large-scale deployment projects by coordinating between various teams, ensuring schedules align with project goals, updating Salesforce with accurate information, and addressing potential roadblocks. The role requires excellent organizational skills and proactive communication to ensure smooth deployment processes.

As a Technical Product Manager for the Hardware team, you will lead the technical direction for product development, drive performance enhancements, manage data on deployed units, and ensure products meet customer and market demands while collaborating with various teams.

The Senior IT Systems Administrator ensures the reliability and availability of IT infrastructure, implements security measures, manages cloud infrastructure, and provides end-user support while prioritizing training and documentation for effective system management.

The Commercial Analyst will work closely with leadership to develop and execute strategic initiatives aimed at regional growth. Responsibilities include creating financial models, optimizing costs, analyzing business performance, managing pricing reviews, and supporting finance projects.

The Solutions Architect is responsible for ensuring architectural integrity and consistency within Coates Technologies. This role designs and implements systems to meet business challenges, aligns with IT strategy, creates high-level designs, integrates solutions, and collaborates with development teams while ensuring compliance and security best practices.

The Senior DevOps Engineer will enhance the continuous delivery and lifecycle management of software applications, focusing on automation, system optimization, reliability, and security of production environments. Responsibilities include collaborating with teams, identifying automation needs, maintaining AWS instances, and managing IoT devices while utilizing DevOps principles.

The Senior Product Manager, Hardware will lead the vision and lifecycle management of hardware products, focusing on innovation and market leadership in the QSR space. Responsibilities include establishing product vision, driving competitive insight, overseeing product performance, collaborating across teams, and ensuring that hardware solutions are integrated with software.