Solutions Architect

StrongDM lives by a very simple principle: Put People First. 

That means we do the right things by our colleagues, employees and customers. It also means developing products and solutions that improve the lives of our customers. Our commitment to People First is one of the reasons our year-over-year customer retention rate is an industry-leading 98%. Once a customer, forever a fan. That's our goal. 

When you work at StrongDM, you work with people who care, technology that works, and customers who are obsessed with both the product and the support they receive. 

If you ask any employee of StrongDM, you’ll find that our values truly are our guiding principles in everything we do–from how we make decisions to how we treat each other. That’s because these values represent the foundation for our culture and who we are as a company. It sounds cliche, we know. But trust us—we’re onto something good. G2 can confirm. ✔️

1. We embrace the mission

2. We pursue mastery

3. We are people first

4. We are smarter together

These are the values we seek to cultivate as an organization. They inform not just how we behave as individuals and teams, but also the unspoken traits of the candidates we hire and perspectives we take when helping and supporting customers. Speaking of candidates, we’re so glad you’re here! If this sounds like an environment you’d thrive in, read on.

As a Solutions Architect at StrongDM, you will play a critical role in supporting our customers after the sale is complete, ensuring that our solutions are deployed efficiently and effectively. Your work will involve detailed planning, consultation, and hands-on implementation to help our clients build secure, scalable, and resilient data access architectures using StrongDM's products.

What You’ll Do:

• Architecture Design: Develop and refine architecture plans that align with client needs for security, scalability, and fault tolerance. Ensure solutions are designed to meet future growth and flexible enough to adapt to evolving technology landscapes.
• Best Practices Development: Advocate for and implement best practices in security and architecture design. Customize solutions to fit industry-specific requirements and standards.
• Technical Leadership: Serve as the lead technical contact during the post-sales phase, providing expertise in StrongDM’s technologies and the broader access management landscape.
• Customer Implementation: Work directly with customers to integrate StrongDM solutions into their existing environments. Guide the installation, configuration, and tuning of StrongDM deployments.
• Problem Solving: Troubleshoot and resolve complex technical issues during the deployment process. Provide detailed technical analysis and recommendations to resolve integration challenges.
• Collaboration and Training: Work closely with internal teams, including sales, engineering, and product management, to provide feedback on customer experiences and help drive product improvements. Train customers on new tools and technologies, ensuring they are empowered to use StrongDM effectively.
• Documentation: Work with our Education team to create and augment detailed documentation and deployment guides to assist clients with future maintenance and scalability.

Requirements:

• 7+ years of experience in technical consulting, solutions architecture, systems engineering, particularly in post-sales or implementation roles
• Strong communication skills, capable of working effectively with cross-functional teams and customer stakeholders.
• Ability to understand how technical concepts help achieve business goals
• Demonstrated track record of persuading technical audiences to take action based on requirements and value provided by solutions
• Experience with major cloud provider technologies and services (AWS, Azure, GCP)Strong understanding of network architecture, security protocols, and system integration
• Experience with systems automation, e.g. IaC (Terraform, CloudFormation) and Scripting (python, powershell, bash, particular language not important)
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.

Compensation:

• $150,000-$180,000 salary, bonus + equity salary packages
• Company-sponsored benefits, including:
• Medical, dental, and vision insurance (free to employees and dependents)
• 401K, HSA, FSA, short/long-term disability coverage, life insurance
• 6 weeks of combined accrued vacation + sick time 
• Volunteer days + standard holidays
• 24 weeks paid parental leave for everyone + 1 month transition time back + childcare stipend for first year
• Generous monthly and annual stipend for internet + home office