Experian is a global data and technology company, powering opportunities for people and businesses around the world. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more. Experian invests in people and new advanced technologies to unlock the power of data. We have an amazing team of 25,200 people in 32 countries.
Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose-driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Job DescriptionWhat you'll be doing
You will be the architecture owner for Experian's global video conferencing estate and collaboration spaces, driving standardization and lifecycle governance across 400+ video conferencing units and our global refresh roadmap. Architect and govern the refresh program, in consideration of the located budget. The program executes prioritization based on site strategy (Grow/Maintain/Retire), technology lifecycle status (including TLMP-driven replacements), and room usage/telemetry. This prioritization focuses investment on high-value rooms. You will lead room standards, VC platforms/devices, monitoring/telemetry, lifecycle/refresh execution architecture, and site readiness planning w/ local facilities teams. You will report to a Senior Director.
Summary of Primary Responsibilities
- Build global VC/Rooms architecture & standards: Define room typologies, standard bills of material, supported device classes (including standardization toward MTR patterns), configuration baselines, and supportability guardrails.
- FY27 lifecycle refresh governance (budget-aligned): Architect the FY27 refresh plan using lifecycle/usage/site strategy and manage quarterly prioritization and rebalancing in consideration of the budget allocation and quarterly budget phasing.
- EoL/risk management for decommissioned devices: Improve remediation for restricted-state/EoL devices (e.g., impacted Cisco models listed as decommissioned/restricted) and ensure sequencing reduces user impact and operational risk.
- "Replace on failure" and non-planned remediation architecture: Define technical standards and governance for emergency replacements and quality enhancements due to unexpected site changes, room remodels, device/peripheral failures, or accessory requirements.
- Monitor & proactive operations enablement: Expand monitoring approaches and define quality/performance telemetry standards to address support gaps and reduce escalations.
- Network and SD‑WAN dependency management (room readiness): Architect readiness and validation patterns for network changes that impact VC rooms (e.g., SD‑WAN upgrades requiring on‑site testing of all units; dynamic implementation dates; site testing quantities and readiness discipline).
- Facilities/site leader engagement: Partner with Facilities leads to confirm competing plans, validate site strategy, and ensure refresh deployments align to workplace changes and constraints.
- Vendor technical leadership and platform transition planning: Lead technical evaluation across VC ecosystems (including Webex upgrades/major platform changes and onboarding automation where applicable) and ensure alignment to global standards and support models.
- 10–15+ years of progressive experience in enterprise video conferencing / AV / collaboration spaces architecture, including global standardization and refresh programs.
- Track record managing lifecycle transitions and EoL/EoS remediation across a large VC estate, using telemetry/usage insights to prioritize investments.
- Delivery leadership—comfortable operating at the intersection of Workplace/Facilities, Network, and UC Engineering/Operations to deliver room readiness and user experience.
- Program governance and operational discipline
Benefits and Perks:
- Hybrid work arrangement: You will divide your time between working remotely and working from the office. You will work from the office at least two days per week. You and your manager will agree on your office days, taking business and client needs into consideration.
- Inclusive paid leave
- People-first and inclusive workplace
- Career growth opportunities
- Exposure to diverse, global teams
- ExperianCares Flexi Benefits
#LI-Hybrid
Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Skills Required
- 10–15+ years of progressive experience in enterprise video conferencing, audiovisual systems, or collaboration-space architecture
- Experience leading global standardization and refresh programs across enterprise video conferencing environments
- Track record managing lifecycle transitions and end-of-life/end-of-support remediation across a large video conferencing estate
- Experience using telemetry and usage insights to prioritize technology investments
- Delivery leadership at the intersection of Workplace or Facilities, Network, and Unified Communications Engineering or Operations
- Program governance and operational discipline
Experian Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Experian and has not been reviewed or approved by Experian.
-
Healthcare Strength — Medical and dental coverage is described as strong, with expanded mental health resources and telemedicine options. Coverage includes inclusive services such as gender transition and fertility support.
-
Leave & Time Off Breadth — Time-off offerings are generous, including substantial PTO/vacation, paid holidays, and paid volunteer days with options to purchase additional leave. Parental leave is available for birth and non-birth parents alongside flexible working arrangements that support work-life balance.
-
Retirement Support — Retirement programs include a 401(k) with company matching and contributory pension schemes in some regions. These elements complement base pay and bonuses to form a competitive total rewards package.
Experian Insights
What We Do
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow. About Experian: Bringing data to life requires creativity, passion, flexibility and expertise. We want you to share in our success. That's why we offer rewards that recognise great performance. Working in a culture of collaboration, achievement and respect we will give you the support and encouragement you need to develop your skills and talents and progress your career. Everyday our people bring enthusiasm, innovation and inspiration to work and if this sounds like you connect with us at Experian.
