About the Role
As an Attentive Solutions Architect (SA) within our Professional Services organization, you will be responsible for driving meaningful business outcomes for both our customers and for Attentive through custom technical solutioning. Design comprehensive marketing solutions, mapping out the architecture of the solution, including integration with other data orchestration systems (such as CRM, analytics tools, and third-party services), data flow, and user interactions. Package the requirements and solution into a SOW that clearly describes the problem, solution, timeline, and cost to the customer.
We’re looking for naturally curious, creative people that can think on their feet and enthusiastically tackle problems head on. SAs communicate well with any audience from developers to executives, manage customer expectations and ensure Attentive receives everything it needs from customers in order to execute.
What You’ll Accomplish
- Identify solutions for the customer to ensure their success within the Attentive ecosystem, accounting for their tech stack and level of exposure across Attentive offerings
- Advise and assist with integrations with other martech systems and data management platforms, ensuring they are receiving maximum value from their entire tech stack, including Attentive
- Translate customer requests into business and functional requirements, captured in Statements of Work (SOWs)
- Propose product enhancements and features to meet customer needs, and work with Product team to advocate for new feature development
- Provide general technical expertise about the entire digital marketing ecosystem
- Deliver technical presentations to customers
- Serve as the primary technical point of contact for your customers, building strong relationships and participating in the strategic planning of technology roadmaps, ensuring alignment between business goals and tech stack
- Design and implement data pipelines and understand analytics platforms for reporting and data visualization
Your Expertise
- Experience: 2+ years of experience in a technical service environment. Ad tech experience not required but preferred
- Communication: strong customer relationship management and ability to explain technical capabilities to CEOs and CTOs as well as marketing practitioners. Must be able to clearly communicate both verbally and in writing, often explaining complex technical details in a way that is accessible to non-technical stakeholders
- Creative problem-solving: affinity for problem solving and crafting creative, reusable solutions. Insightful, innovative and adapts well to a dynamic and fast-paced environment
- Programming and Scripting: knowledge of programming languages such as Python, Java, or JavaScript, for use in automation, integration, and sometimes in customizing solutions
- APIs and Web Services: understanding of REST APIs for use in integration CRMs, data warehouses, and other marketing tools
- Web Design: knowledge of and experience with ad serving and trouble-shooting JavaScript tags, as well as experience with 3rd party data providers both from targeting and analytics standpoint
- Project Management: strong decision-making and critical thinking skills; exceptional organization and prioritization skills
- Preferred: Background in data architecture and management; familiarity with data warehousing, ETL processes, and real-time data processing
- Preferred: familiarity with HTML and Liquid scripting
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
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Skills Required
- 2+ years of experience in a technical service environment
- Strong communication skills to explain technical capabilities
- Knowledge of programming languages such as Python, Java, or JavaScript
- Understanding of REST APIs for integration
- Experience with ad serving and troubleshooting JavaScript tags
- Background in data architecture and management
- Familiarity with data warehousing and ETL processes
- Familiarity with HTML and Liquid scripting
Attentive Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Attentive and has not been reviewed or approved by Attentive.
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Healthcare Strength — Health coverage includes comprehensive medical, dental, and vision plans, plus a fully covered One Medical membership and mental health resources. Employer-paid options and added wellness stipends indicate strong support for physical and mental wellbeing.
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Equity Value & Accessibility — Equity grants are described as significant and a meaningful component of total compensation. Market-value cash pay paired with stock helps position overall packages as competitive.
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Parental & Family Support — Generous paid parental leave, fertility and family-forming benefits, and supports such as Milk Stork and travel reimbursement for necessary medical care are offered. These provisions signal robust support for families across different needs.
Attentive Insights
What We Do
Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love. To learn more about Attentive or to request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Why Work With Us
At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.
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