Solutions Architect - Presales

Location: Remote (with occasional travel - Bay Area residents a plus)

About Us:

Unstructured is the industry leader in ETL for LLMs. Over the past two years Unstructured has raised more than $65M from some of the world’s most important AI investors, including Menlo Ventures, Madrona, Bain Capital Ventures, Shield Capital, Nvidia, Microsoft, Databricks, MongoDB, IBM, and more. Unstructured’s open source solution has been downloaded more than 11M times in the past year and more than 50 thousand companies, including nearly half of the Fortune 500, rely on Unstructured to connect their human-generated data with LLMs. Our commercial Serverless API product launched at the end of June and is processing millions of pages. And our commercial no-code end-to-end data transformation product to enable RAG use cases launches in August. Our mission is to empower businesses and the USG with actionable intelligence derived from text, images, and other unstructured sources.

Job Overview:

We are seeking a dynamic and experienced Solutions Architect to join our technical presales team. This role involves engaging with potential customers to understand their technical challenges, crafting tailored solutions using our products, and guiding them through a successful onboarding process. You will be the technical expert in sales engagements, bridging the gap between customer needs and our product capabilities.

Key Responsibilities:

Collaborate with the sales team to identify and qualify technical opportunities with prospective customers.

Conduct technical discovery sessions to understand customer needs, pain points, and goals.

Design and present customized solutions using Unstructured's products and services, demonstrating how they address the client's specific challenges.

Develop and deliver technical presentations, product demonstrations, and proof-of-concept (POC) projects.

Serve as the primary technical point of contact for prospect-s throughout the sales cycle, providing guidance and support to ensure successful onboarding.

Work closely with the product and engineering teams to relay customer feedback and influence product development.

Create and maintain technical documentation, such as architecture diagrams, solution blueprints, and integration guides.

Stay up-to-date with industry trends, emerging technologies, and competitors to position Unstructured.io’s offerings effectively.

Qualifications:

Proven experience in a technical presales, solutions architect, or similar role, ideally within a SaaS or data-focused company.

Strong knowledge of data ingestion, preprocessing, and analysis technologies, particularly in handling unstructured data.

Hands-on experience with cloud platforms (AWS, Azure, GCP) and relevant data processing frameworks.

Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.

Demonstrated ability to build trust and rapport with customers and influence decision-makers.

Strong problem-solving skills and a passion for designing creative solutions.

Ability to work independently and as part of a team in a fast-paced, dynamic environment.

Willingness to travel occasionally for customer meetings and events.

Preferred Skills:

Experience with AI/ML technologies, natural language processing, or data science.

Familiarity with Python and data integration tools.

Knowledge of RESTful APIs, data pipelines, and ETL processes.

Prior experience working in a startup environment is a plus.

What We Offer:

Remote first company.

Competitive salary and performance-based incentives.

Comprehensive benefits package, including health, dental, and vision insurance.

Opportunities for career growth and professional development.

A vibrant and inclusive work environment where your ideas matter.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their experience and why they’re a perfect fit for this role