Grab your cape, become a SuperHyro!
Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.
What Are We Looking For?
We are looking for a Solutions Architect to join our growing post-sales team in NYC. As a Solutions Architect, you will be an integral part of a growing team of top professionals that drives next-generation conversational AI experiences. You will be a trusted advisor to our clients and be an essential part of their success by performing scoping meetings, making architectural recommendations for Hyro’s product, and delivering high-quality deployments. As a passionate technologist and customer advocate, you will bridge the gap and connect the dots between the technical solution and business value for the customer from post-sales to the maintenance stage.
Responsibilities- Immerse yourself in Conversational AI and Natural Language Understanding (NLU) technologies and innovations, and work closely with the R&D department to keep improving our state-of-the-art solution
- Own the client’s projects, managing deployments of Hyro’s responsible AI Agents
- Project confidence as a trusted advisor for customers as well as internal stakeholders such as Engineering, Product Management, Customer Success, Sales, and more
- Advise clients on best practices, understanding the client’s goals and prescribing the best approach to achieve those goals
- Designing, modifying, and testing Hyro’s products on customer's environment and troubleshooting should we encounter issues.
- 4+ years of experience as a Solutions Architect of a technical product or other relevant customer-facing technical positions
- Experience in managing deployments, providing technical support, and troubleshooting
- BSc in Computer Science or equivalent; deep technical understanding
- Strong understanding of all aspects of the product and software development lifecycle, including product strategy, roadmap, and release
- Ability to make trade-offs between long-term vision & strategy and short-term needs
- Exceptional multi-tasker with great communication skills
- Be proactive in addressing and foreseeing issues that may come up during the deployment cycles
Bonus Points
- Experience in a healthtech company
- Experience with ML / AI / NLU technologies and products
This is a hybrid role, with at least three days per week in our NYC office. Applicants must be currently authorized to work in the United States on a full-time basis.
The salary range for this NY-based position is $140K – $175K annually, exempt, and is based on experience, qualifications, and skills. Compensation for candidates outside New York may vary with local cost of labor.
- Unlimited PTO, plus paid sick leave
- Company-wide long weekends every quarter
- Hybrid, dog-friendly NYC office
- Work from anywhere for up to 2 weeks per year
- Medical, dental & vision for you and your family
- 401(k) with company match
- MealPal subscription for monthly lunches
- Home office equipment coverage
Hyro is proud to be an equal-opportunity employer. We hire talented people regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local law.
Skills Required
- 4+ years of experience as a Solutions Architect for a technical product or in another relevant customer-facing technical position
- Experience managing deployments, providing technical support, and troubleshooting
- Bachelor of Science in Computer Science or equivalent
- Deep technical understanding
- Strong understanding of product and software development lifecycles, including product strategy, roadmap, and releases
- Ability to balance long-term vision and strategy with short-term needs
- Exceptional multitasking and communication skills
- Ability to proactively identify and anticipate deployment-cycle issues
- Experience in a healthtech company
- Experience with machine learning, artificial intelligence, natural language understanding, or related technologies and products
What We Do
Hyro is connecting the world, thousands of AI-powered conversations at a time. As the #1 Adaptive Communications company, we’re turning complex data into simple dialogue with natural language automation and computational linguistics. Enterprises across the U.S., including Carroll, Mercy Health and Weill Cornell Medicine, trust Hyro to replace their rigid, intent-based chatbots and IVR systems with adaptive conversational experiences that are simple, fast and scalable. Our vision is to automate digital interactions in any conversational setting, 24/7, so that companies can communicate easily, convert more, and collect actionable customer insights along the way.
Why Work With Us
Since 2018, we’ve fostered a foundation of limitless growth where people can discover, create and sharpen their superpowers, both professional and personal. We know you’ll tap into your best selves when you’re valued, inspired to impact change, and cheered on by highly talented teammates. That’s the Hyro DNA.
