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Middesk makes it easier for businesses to work together. Since 2018, we’ve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle.
Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners, and was recently named to Forbes Fintech 50 List.
About The Role:We’re looking for a Solutions Architect to own the technical health, adoption, and growth of some of Middesk’s Mid Market and Scaled book of business. In this role, you’ll work cross-functionally with Sales, Customer Success, Product, and Engineering to ensure customers realize the full value of Middesk—from initial implementation through long-term partnership.
You’ll serve as a trusted technical advisor to customers: understanding their business, designing and guiding integrations, troubleshooting complex issues, and proactively identifying ways to improve performance, expand use cases, and reduce risk. Beyond direct client impact, your expertise will influence Middesk’s product direction as you collaborate with cross-functional teams to shape our roadmap and GTM strategies.
Reporting to the Director of Solutions Engineering, this is a highly visible, customer-facing role in a high-growth, execution-driven environment. We’re looking for someone equally comfortable diving into API logs and data workflows as they are presenting recommendations to senior stakeholders.
What You’ll Do:Own the technical relationship for key accounts by acting as the primary technical point of contact and building strong relationships with customer product, engineering, and account management teams.
Drive successful onboarding and implementation by partnering with Sales and Customer Success to transition new customers into production, from scoping and integration design to architecture review and go-live.
Ensure ongoing reliability and performance by monitoring account health, usage patterns, and key technical metrics, identifying risks early, and coordinating with internal teams to resolve issues quickly.
Become a product and domain expert by developing deep expertise in Middesk’s APIs, data products, and verification workflows to guide customers on best practices and new capabilities.
Troubleshoot and unblock complex problems by diving into logs, payloads, and data workflows to investigate issues, reproduce edge cases, and partner with Support and Engineering on durable fixes.
Advise on architecture and integrations by helping customers design scalable, resilient workflows and integrations that align with their compliance, risk, and operational needs, especially in high-volume or regulated environments.
Champion the voice of the customer internally by synthesizing feedback and feature requests and collaborating with Product, Engineering, and Design to influence the roadmap and improve customer experience.
Create and maintain technical enablement by contributing to documentation, implementation guides, runbooks, and reusable assets that help customers and internal teams move faster and more confidently.
5+ years in a customer-facing technical role such as Solutions Architect, Technical Account Manager, Solutions Engineer, Customer Engineer, Implementation Engineer, Forward Deployed Engineer or similar
Experience supporting B2B SaaS products with API-first or data-centric integrations
Strong familiarity with APIs, data workflows, and SQL—you’re comfortable reading and debugging requests/responses, exploring data, and collaborating closely with engineering teams
Proven track record working with mid-market and enterprise customers, ideally including fintechs, financial institutions, or other regulated companies with complex integrations
Comfortable owning a portfolio of accounts—prioritizing effectively, context-switching across customers, and managing multiple projects at once
Excellent communicator who can translate between technical details and business impact for different audiences (engineers, product managers, risk/compliance, and executives)
Problem solver with a bias toward action—you’re motivated by digging into ambiguous issues, finding root causes, and driving them to resolution
Familiarity with identity verification, fraud, compliance, or onboarding workflows in regulated industries (e.g. banking, fintech, insurance)
Early-stage startup experience owning documentation, cross-team enablement, and customer education
Skills Required
- 5+ years in a customer-facing technical role (Solutions Architect, Technical Account Manager, Solutions Engineer, etc.)
- Experience supporting B2B SaaS products with API-first or data-centric integrations
- Strong familiarity with APIs, data workflows, and SQL
- Proven track record working with mid-market and enterprise customers, ideally including fintechs or regulated companies
- Ability to own a portfolio of accounts, prioritize effectively, and manage multiple projects
- Excellent communication skills; translate technical details to business impact for varied audiences
- Problem solver with bias toward action; able to dig into ambiguous issues and drive to resolution
- Familiarity with identity verification, fraud, compliance, or onboarding workflows in regulated industries
- Early-stage startup experience owning documentation, cross-team enablement, and customer education
Middesk Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Middesk and has not been reviewed or approved by Middesk.
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Fair & Transparent Compensation — Pay is considered competitive, with salaries often described as above industry averages across roles. Compensation packages are positioned as well-regarded within the company’s market segment.
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Strong & Reliable Incentives — Incentive plans are viewed as attractive, especially for sales roles with clear on‑target earnings and upside for strong performers. Plan design is characterized as competitive relative to peers, reinforcing positive sentiment toward variable pay.
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Healthcare Strength — Health coverage is described as robust, with the employer covering most premiums for medical, dental, and vision. Additional wellness resources and memberships complement the core coverage and access.
Middesk Insights
What We Do
Middesk makes it easier for businesses to work together. Since 2018, we’ve been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data. Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle. Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners, and was recently named to Forbes Fintech 50 List and cited as an industry leader in business verification by digital identity strategy firm, Liminal.
Why Work With Us
We value curiosity, empathy, and diverse perspectives. We're excited about the scope of the problems we're working to solve. We look at situations based on first principles and prefer learning by doing. We have diverse backgrounds and skills, but we're passionate about our craft, hobbies, and the relationships we build.
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