Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.

Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Technical Account Managers are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers, strategic thinkers. They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider products. Until now it has been an inspiring story on our side, so we wanted to let you in on it. Now? Now we are looking to expand our team!

Job Description

• Proactively engages with and reaches out to customer technical decision makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape and key priorities to support customer's digital transformation.
• Run data workshops to build plans for implementing solutions which align to customer business goals and technical environments.
• Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact.
• Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions
• Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate party.
• Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact.
• Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer. 

What we expect from you?

• Bachelor's Degree in Computer Science or related field
• Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications.
• Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
• Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects.
• Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
• Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies.
• You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming.

While we are conquering the world, we are offering you;

• a chance to work in an international, diverse, and inclusive environment,
• “Tech Talks” with famous and groundbreaking people from the software world,
• to be part of an industry that’s shaping the future of customer experiences. Don't believe us? Just ask Google,
• access and opportunity to gain a limitless network all over the globe
• access to many hard and soft skills pieces of training to help you improve and challenge yourself,
• access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• fun with the occasional team activities!
• No Dress Code!

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!