Solutions Architect - GSCaaS

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM 

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The role is responsible for understanding client requirements and designing tailored solutions within the Zones GSCaaS offering. This position works cross-functionally with Sales, Supply Chain, Solution Engineering, and Project Management teams to deliver scalable, value-driven solutions. The individual will play a key role in solution design, client engagement, project transition, and identifying opportunities to enhance customer value while ensuring alignment with organizational goals and policies.

What you’ll do as the Solutions Architect - GSCaaS:

Employees employed in the role of Solutions Architect - GSCaaS shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

Key Responsibilities

• Understand and analyze client’s requirements around Zones GSCaaS Solution offering
• Document and monitor client’s services requirements and goals
• Work closely with other support functions including Sales, Supply chain, Solution Engineering, Project Management, and other subject matter experts (SMEs) to design solutions tailored to fit customer’s requirements
• Propose and upsell value added services as per the customer’s current need which could add value for the customer and their end-users
• Account for possible project challenges on constraints including risks, timeline, change management, product availability, resources, and scope
• Work closely with project management teams for project turn over
• Work with customer stakeholders to ensure their goals align and abide by our organizational policies making it a win-win situation
• Create and provide a detailed Statement of Working, change request requests, pricing calculators of the proposed solution listing down scope of all the required services and related service pricing
• Define clear goals for all aspects of a project and in-scope service

What you will bring to the team:

• Experience in solution design, pre-sales, or service delivery roles, preferably within managed services or GSCaaS-type environments
• Strong ability to understand, analyze, and translate client requirements into practical and scalable service solutions
• Experience working cross-functionally with Sales, Supply Chain, Solution Engineering, Project Management, and other stakeholders
• Proven ability to document client requirements, define service scope, and align solutions with business goals
• Commercial acumen with experience identifying opportunities to upsell and propose value-added services
• Strong understanding of project constraints including risk management, timelines, resource planning, and scope control
• Experience supporting project transitions/handovers to delivery and project management teams
• Ability to effectively engage with customer stakeholders and ensure alignment with organizational policies and objectives
• Hands-on experience in creating Statements of Work (SOWs), change requests, and pricing models/calculators
• Strong organizational skills with the ability to define clear project goals and manage multiple priorities
• Excellent communication and stakeholder management skills, with the ability to present solutions clearly to both technical and non-technical audiences

Zones offers a comprehensive Benefits package

At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.

We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Job Timings: 8 PM – 5 AM Pk Time