Solutions Advisor (Presales)

Reposted 25 Days Ago
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Singapore, SGP
In-Office
Senior level
eCommerce • Logistics
The Role
The Solutions Advisor provides guidance to customers on supply chain management solutions, ensuring successful implementation and customer satisfaction through training and support.
Summary Generated by Built In

Company Overview: Blue Yonder is a global leader in supply chain management solutions, offering advanced, AI-driven platforms to help businesses predict and fulfill demand in real-time. Our cloud-based solutions empower companies to optimize their inventory, labor, and logistics operations, driving enhanced efficiency, sustainability, and profitability. At Blue Yonder, we are dedicated to innovation, customer success, and transforming the supply chain landscape.

Position Overview: The Solutions Advisor is a key role within Blue Yonder, responsible for providing expert guidance and support to customers using Blue Yonder's supply chain management solutions. This role involves understanding customer needs, delivering tailored solutions, and working closely with internal teams to ensure successful implementation and customer satisfaction. Ideal candidates will possess strong functional knowledge of supply chain management and exceptional problem-solving skills.

Responsibilities:

  • Collaborate with customers to understand their business processes, challenges, and objectives.

  • Provide expert advice on Blue Yonder's solutions and how they can be leveraged to meet customer needs.

  • Work closely with the implementation team to ensure successful deployment and integration of Blue Yonder solutions.

  • Conduct training sessions and workshops to educate customers on best practices and usage of Blue Yonder products.

  • Act as the primary point of contact for customer inquiries, providing timely and effective resolutions to issues.

  • Monitor customer adoption and usage of solutions, identifying opportunities for further optimization and value generation.

  • Stay current with industry trends and advancements in supply chain management to provide informed recommendations to customers.

Technical Environment:

  • Familiarity with AI and machine learning concepts for predictive analytics.

  • Experience with supply chain management software platforms.

  • Understanding of cloud computing platforms such as AWS, Azure, or Google Cloud.

  • Proficiency in project management tools like JIRA and Confluence.

Qualifications:

  • Bachelor’s degree in Business, Supply Chain Management, Computer Science, or a related field.

  • 5+ years of experience in a customer-facing role, preferably in supply chain management or software solutions.

  • Strong analytical and problem-solving skills.

  • Excellent communication and interpersonal skills.

  • Ability to collaborate effectively with cross-functional teams.

  • Knowledge of Blue Yonder solutions is a plus.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Skills Required

  • Bachelor's degree in Business, Supply Chain Management, Computer Science, or a related field
  • 5+ years of experience in a customer-facing role
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to collaborate effectively with cross-functional teams
  • Knowledge of Blue Yonder solutions is a plus

Blue Yonder Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blue Yonder and has not been reviewed or approved by Blue Yonder.

  • Leave & Time Off Breadth PTO is described as generous or “unlimited” in the U.S., alongside paid holidays, sick time, and two paid volunteer days. These policies are often highlighted as strengths that support work–life balance.
  • Flexible Benefits Remote-work options and flexible arrangements are emphasized as part of the package. This flexibility is valued alongside compensation and can help offset middling pay for some roles.
  • Healthcare Strength Medical, dental, and vision coverage are provided, with mental health/EAP support and HSA/FSA options referenced. These core coverages are portrayed as solid and comprehensive.

Blue Yonder Insights

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The Company
HQ: Scottsdale, AZ
5,001 Employees
Year Founded: 1985

What We Do

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.

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