Be an Early Applicant
Atlassian provides tools to help every team unleash their full potential.
The Role
Sell Jira Service Management to SMB APAC customers as an ITSM/ESM subject-matter expert. Drive new sales motions and co-selling initiatives, collaborate with sales teams to build tailored Atlassian solutions, engage customers to demonstrate ROI, upsell and cross-sell, manage high-volume leads across channels, and capture customer insights to inform product and marketing strategy.
Summary Generated by Built In
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
As a Solution Sales Executive for Jira Service Management (JSM), you:
In this role, you will also:
Your Background
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
As a Solution Sales Executive for Jira Service Management (JSM), you:
- Serve as a subject matter expert in IT Service Management (ITSM) and Enterprise Service Management (ESM).
- Drive new sales motions and co-selling initiatives.
- Collaborate closely with the sales team to identify opportunities and develop tailored Atlassian solutions.
- Help advance Atlassian's solution sales goals while working with a globally distributed team.
In this role, you will also:
- Provide exceptional customer engagement ensuring a positive and personalized customer experience.
- Demonstrate the value of Atlassian products and services by identifying opportunities to upsell and cross-sell to drive revenue growth and maximize customer value within SMB.
- Assist customers with building a compelling business case to demonstrate the value and ROI of Atlassian products and services.
- Capture customer insights such as trends and paint points to help optimize product and marketing strategies and improve customer satisfaction.
Your Background
- +3 years of experience in a business-to-business sales environment growing SMB or enterprise accounts.
- Proven track record of meeting or exceeding performance targets.
- Experience managing a high volume of leads and opportunities of various sources and sizes through different channels (chat, phone, zoom & email).
- You have a do-it-right mentality with a customer-centric mindset.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Skills Required
- 3+ years of experience in a B2B sales environment growing SMB or enterprise accounts
- Proven track record of meeting or exceeding performance targets
- Experience managing a high volume of leads and opportunities across channels (chat, phone, Zoom, email)
- Subject matter expertise in IT Service Management (ITSM) and Enterprise Service Management (ESM)
- Customer-centric mindset with strong customer engagement skills
- Ability to build compelling business cases demonstrating value and ROI
What the Team is Saying
Tiffany
Engineering Senior Associate, United States
Gautam
Software Engineer, United States
Tygrr
Product Manager, United States
Ashleigh
Frontend Engineer, United States
Jensen
Senior Frontend Software Engineer, United States
Javier
Senior Solutions Engineer, United States
Atlassian Compensation & Benefits Highlights
-
Parental & Family Support — Parental leave is described as up to 26 weeks for birthing parents and 20 weeks for non‑birthing parents, with inclusive family‑formation coverage. Support extends to fertility, adoption, surrogacy, tissue preservation, menopause/low‑testosterone, and resources for neurodiverse families.
-
Leave & Time Off Breadth — PTO is presented as flexible or "unlimited" in practice alongside five paid volunteer days and charitable donation matching. Additional options like sabbaticals after five years and various leave programs broaden time‑away support.
-
Flexible Benefits — A remote‑first "Team Anywhere" model provides a monthly remote‑work allowance, ergonomic support, and limited periods to work outside the designated location. A configurable Flex Wallet and learning budget enable personalization of benefits and resources.
Atlassian Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.
Why Work With Us
At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.
Gallery
Atlassian Teams
Atlassian Offices
Remote Workspace
Employees work remotely.
Atlassians have flexibility in where they work to support their family, personal goals, and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations, and to reimagine how work gets done.
Typical time on-site:
None
San Francisco, CA
Australia
Japan
Canada
Netherlands
Amsterdam, NL
Austin, TX
Austin, TX
Bellevue, WA
India
Boston, Massachusetts
Boston, MA
Chicago, IL
Poland
Mountain View, CA
New York, NY
Australia
Learn more
