Solution Retention Specialist

ABOUT THIS POSITION

The Solution Retention Specialist primary purpose is to positively influence the Ambulatory implementation backlog by serving as a liaison between Solution Adoption, Sales and the client to increase revenue realization rates. The position will focus primarily on net new deals that have stalled and been placed in an on-hold status. You will lead/coordinate efforts amongst all involved parties to get these opportunities/projects back into an active implementation status or properly terminated once all corrective actions have been exhausted. You’ll promote success by deploying a targeted, strategic approach to each opportunity, identify and mitigate risks, and provide status updates to stakeholders throughout the process. For each assigned opportunity, you will collect and record specific information related to the outcome that can be shared and distributed to leadership.

WHAT YOU'LL DO

• Oversee and manage efforts to increase revenue realization from stalled/underperforming Ambulatory project implementations.
• Understand and support the project success criteria and goals
• Serve as a liaison between Solution Adoption, Sales and Clients and coordinate internal/external meetings and communication as needed to encourage adoption of contracted services
• Communicate project status updates for each assigned opportunity to all stakeholders
• Identify areas of improvement in the Sales and Solution Adoption processes, based on feedback from Clients, to help mitigate continued growth of implementation backlog.
• Perform other duties and/or projects as assigned by management.
• Attend conferences and seminars when needed
• Travel as required

WHAT YOU'LL NEED

• Bachelor Degree preferred
• Extensive working knowledge of Medical Billing / Healthcare EDI

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.