Solution Engineer

Here at Appian, we’re passionate about technology. We love making it, and we love using it. Joining Appian Engineering will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work, and in doing so, we develop the Appian platform to be simple so our customers can thrive. 

We are looking for hands-on with excellent analytical and communication skills. The Technical Support team is responsible for providing expert level assistance to our customers around the globe who are using the Appian platform to run their mission-critical applications.

You will learn our technology and become an expert in our software and why/how we intend to fulfill our claim that we are revolutionizing the way software is built. You will play a key role in the success of ongoing customer relationships and customer facing communications by helping to deliver root cause analysis and solutions.  As an essential member of the Technical Support team, you will look for creative ways to improve the overall operational efficiency of Appian.

This position is based at Appian’s Office in   There is no travel required.

• Excellent at problem solving and a talent for identifying creative solutions
• Excellent verbal and written communication skills and the ability to speak one additional European language
• Desire to work closely with our customers to help lead continual improvement in the availability, performance, functionality and security
• Keen to learn to provide exceptional customer interaction (verbal/written)
• Knowledge or proven experience working with Web services (e.g. SOAP, REST, WSDL, XML)
• Programming or scripting experience (e.g. SQL, Java, Perl, Ruby, C#, PHP)
• Proven experience working with Linux

• Appian product training, plus additional role-specific training programs to help you develop the skills required to be successful at Appian
• A collaborative work environment where team members are generous in sharing their time, knowledge and experience
• Advancement opportunities across the organization to help you meet your career goals
• A community rooted in respect starting on day one. Our community is strong and growing! Our are a great place to start connecting with peers from across the globe.

• Bachelor's degree in Computer Science, Engineering, Information Technology or similar work experience
• Strong communication skills (written and verbal)
• Flexibility to provide after business hours support (rotation every 10-15 weeks)

Appian helps organizations build apps and workflows rapidly, with a low-code automation platform. Combining people, technologies, and data in a single workflow, Appian can help companies maximize their resources and improve business results. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance. Our employees create opportunities to drive hands-on impact both with our customers and throughout the organization, which creates an environment where meaningful work is met with career growth and opportunity. As a result, we are proud to have been recognized as a for seven consecutive years. Simply put, we are changing the way businesses operate and our employees are to thank for Appian’s success.