Solutions Engineer - Payroll Systems
In this role at Citizens, you will have the opportunity to explore new challenges, create meaningful solutions, think beyond your immediate scope, and drive measurable impact across the organization.
As a Solution Engineer, you will analyze and support technical systems, with a primary focus on payroll platforms and related integrations, while also contributing across adjacent systems and workflows. You will partner with business stakeholders and technical teams to design, implement, and optimize solutions that improve system performance, data integrity, and user experience.
You will play a key role in translating business needs into technical solutions, supporting system integrations, and ensuring reliable delivery across the data and application ecosystem.
Most importantly, you will be valued for who you are and supported in achieving your personal and professional goals.
Primary Responsibilities
• Translate business and process owner requirements into actionable technical solution deliverables
• Collaborate with architects and engineers to design scalable end user solutions
• Partner with business users to enhance solutions based on evolving requirements
• Analyze, profile, and map data, identify issues, and implement remediation solutions
• Configure and support systems with custom requirements, improving efficiency and streamlining processes
• Develop and maintain technical mapping and sourcing documentation in partnership with upstream data owners
• Support end to end solution delivery including design, configuration, validation, and production support
• Ensure integration and delivery processes are followed across all implementations
• Develop proof of concepts and validate functionality of deployed solutions
• Troubleshoot and resolve system, integration, and user issues
• Act as a liaison between technical teams and business stakeholders to ensure alignment and clarity
• Collaborate with developers, testers, BI teams, and leadership to ensure solutions meet defined standards
Required Qualifications
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field
• Strong understanding of platform architecture and how system delivery impacts end users
• Experience writing complex queries using SQL, SAS, or similar tools
• Ability to translate high level business requirements into detailed technical specifications
• Experience working across cross functional disciplines including business analysis, data analysis, testing, and architecture
• Strong Agile experience, including hands on use of Jira and Confluence
Preferred Qualifications
• Experience supporting payroll systems, payroll integrations, or payroll related workflows
• Exposure to audit, compliance, or control driven environments
• Experience creating and maintaining documentation including SOPs, job aids, and process guides
• Familiarity with integrations, data flows, and file transfer methods including APIs and SFTP
• Experience supporting HR platforms such as learning, performance, onboarding, benefits, or time off systems
• Exposure to release coordination, testing, UAT, or change management processes
• Experience supporting distributed or high volume enterprise environments
Hours and Work Schedule
• 40 hours per week
• Monday through Friday
• Hybrid schedule, 4 days on site, 1 day remote
Pay Transparency
The salary range for this position is from $91,000-105,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to, the budget, work location, relevant skills, and experience.
We offer competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity and paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens’ paid time off policy exceeds the mandatory paid sick or paid time away policies of local and state jurisdictions in the United States. For an overview of our benefits, visit our Careers site - https://jobs.citizensbank.com/benefits.
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Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.
Skills Required
- Bachelor's or Master's degree in Computer Science, Information Systems, or related field
- Strong understanding of platform architecture and how system delivery impacts end users
- Experience writing complex queries using SQL, SAS, or similar tools
- Ability to translate high level business requirements into detailed technical specifications
- Experience working across cross functional disciplines including business analysis, data analysis, testing, and architecture
- Strong Agile experience, including hands on use of Jira and Confluence
- Experience supporting payroll systems, payroll integrations, or payroll related workflows
- Exposure to audit, compliance, or control driven environments
- Experience creating and maintaining documentation including SOPs, job aids, and process guides
- Familiarity with integrations, data flows, and file transfer methods including APIs and SFTP
- Experience supporting HR platforms such as learning, performance, onboarding, benefits, or time off systems
- Exposure to release coordination, testing, UAT, or change management processes
- Experience supporting distributed or high volume enterprise environments
Citizens Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citizens and has not been reviewed or approved by Citizens.
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Parental & Family Support — Parental leave is described as six weeks at 100% pay for all new parents, with up to 16 weeks for birthing parents. Family-building and caregiving supports include more than $25,000 in adoption assistance and up to 10 days of backup care.
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Leave & Time Off Breadth — Time off includes 11 paid holidays and up to 27 PTO days, with materials encouraging employees to use their time. This breadth is frequently positioned as a core strength of the total rewards package.
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Fair & Transparent Compensation — Pay practices are presented as equitable, with disclosures citing near-parity by gender and no gaps for people of color in similar roles. Transparency shows up in posted hourly ranges for retail roles, and some markets list banker pay at competitive levels.
Citizens Insights
What We Do
As one of the oldest and largest financial services firms in the United States with a history dating back to 1828, we’re committed to providing solutions and expertise that support our customers, clients, colleagues, and communities in what’s next on their own unique journey. We invest in the humans who build the logic, ideas, and innovations that bring new technologies to life. Investments in AI, cloud computing, machine learning and automation provide our engineers the tools that enable us to remain competitive and win in today’s environment. At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do. Whether you’re considering banking with us or looking to work with us, you’ll find a customer-centric culture and a supportive, collaborative workforce at Citizens. You’re made ready and so are we. If you're ready to advance your career in technology and security, learn more about opportunity's Citizens offers here: https://jobs.citizensbank.com/digital-transformation
Why Work With Us
We empower the colleagues that power our tech. With growth & upskilling opportunities and sought-after benefits, plus a diverse culture of people and perspectives, we help our colleagues achieve career goals. Because innovation can’t happen without the minds and hearts of our people. Technology is constantly evolving, and we believe you can too.
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