Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving.
About the Role
We are seeking a highly technical, customer-focused Solution Engineer to serve as the technical arm of our LATAM sales team. This role bridges the gap between our product, sales, and client success teams — bringing deep technical expertise and strong client-facing skills to every engagement.
As our first dedicated Solution Engineer in Brazil, you will help lay the foundation for how we engage enterprise prospects in the region — conducting in-depth technical discovery, delivering customized product demos, and acting as a trusted technical advisor throughout the sales cycle. The ideal candidate is equally comfortable discussing system architecture with IT teams and business value with executives.
RequirementsExperience
- 5+ years in Solution Engineering, Pre-Sales, or SaaS Consulting in a customer-facing technical role within enterprise software, CX, or contact center technology.
- Track record supporting complex, multi-stakeholder sales cycles in enterprise or mid-market segments.
- Background in CX, CRM, or Conversational AI platforms (Genesys, Zendesk, Salesforce, or similar).
- Individual contributor ready to grow into a team-building role; LATAM market experience is a plus.
Technical Skills
- Solid grasp of cloud/SaaS architectures, APIs, and system integrations (REST, JSON, webhooks).
- Able to build and deliver compelling, customized demos and POCs.
- Hands-on experience with CX/CRM platforms and familiarity with contact center technologies (IVR, omnichannel, routing) — preferred.
- Experience with Conversational AI, NLP, chatbots, or voicebots — a plus.
Soft Skills & Mindset
- Clear communicator across technical and executive audiences; strong storytelling and presentation skills.
- Consultative, outcome-focused problem-solver who thrives in cross-functional environments.
- Hands-on, ownership-driven, and comfortable building from scratch in a fast-paced startup context.
Sales & Technical Engagement
- Drive the full presales cycle alongside the VP of Sales: discovery, tailored demos, solution design, POCs, and RFP/RFI responses.
- Lead executive and technical presentations that connect customer pain points to platform capabilities.
Technical Solutioning & Collaboration
- Serve as the technical bridge between customers, Sales, and Delivery — mapping tech stacks, defining integration requirements, and building ROI-backed business cases.
- Feed structured customer and market insights back to Product and Engineering; contribute to shared demo assets and documentation.
Regional Growth
- Establish presales processes and best practices for the LATAM region from the ground up, acting as Acclaim's local technical authority in Brazil.
- Experienced team: Acclaim is formed by a team of enthusiastic professionals who created award-winning devices, voice assistants and other AI-driven products for BigTech corporations
- Cutting-edge technologies: we build a technology using our areas of expertise, including Speech Technologies, Natural Language Understanding, Generative AI incl. LLM and Diffusion models
- Rapid career progression: facilitated by our team of seasoned senior professionals who hail from prestigious, industry-leading companies
- Company has prominent clients: with an opportunity for you to work on different projects and/or to be involved in developing our proprietary own products
- Competitive compensation: surpassing market standards
- A company with entrepreneurial spirit: We offer a unique mix of a secure workspace thanks to the big clients raised along with a true start-up culture!
Skills Required
- 5+ years in Solution Engineering, Pre-Sales, or SaaS Consulting in enterprise software, CX, or contact center technology.
- Track record supporting complex, multi-stakeholder sales cycles in enterprise or mid-market segments.
- Background in CX, CRM, or Conversational AI platforms (Genesys, Zendesk, Salesforce, or similar).
- Individual contributor ready to grow into a team-building role; LATAM market experience is a plus.
- Solid grasp of cloud/SaaS architectures, APIs, and system integrations (REST, JSON, webhooks).
- Able to build and deliver compelling, customized demos and POCs.
- Hands-on experience with CX/CRM platforms and familiarity with contact center technologies (IVR, omnichannel, routing).
- Experience with Conversational AI, NLP, chatbots, or voicebots.
- Clear communicator across technical and executive audiences with strong presentation and storytelling skills.
- Consultative, outcome-focused problem-solver comfortable in cross-functional, startup environments and building processes from scratch.
Acclaim AI Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Acclaim AI and has not been reviewed or approved by Acclaim AI.
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Parental & Family Support — Parental leave is explicitly listed on the company’s Wellfound profile. Feedback suggests family support is part of the baseline perks communicated publicly.
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Leave & Time Off Breadth — Generous vacation is highlighted on Wellfound. This points to broader time-off flexibility typical of startup-style packages.
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Wellbeing & Lifestyle Benefits — Professional development and company events are called out on Wellfound. These signals indicate investment in growth and team connection beyond core benefits.
Acclaim AI Insights
What We Do
Acclaim is a voice-first AI customer experience (CX) platform purpose-built for regulated industries including banking, fintech, healthcare, and insurance. It provides enterprises with goal-oriented AI agents that go beyond conversation to deliver agentic solutions that solve end-to-end business problems—orchestrating and executing complete customer workflows from outreach through resolution. Acclaim's solutions transform human-driven CX processes into AI-powered ones that are continuously learning and improving. Our platform helps organizations delight with human-quality conversations, accelerate revenue-driving interactions, and safeguard their data by maintaining strict compliance across every customer channel—creating more seamless customer experiences while improving the productivity and satisfaction of human agents. Built on a privacy-first architecture with on-premises or private cloud deployment, Acclaim ensures every interaction is secure, compliant, and delivers results that speak for themselves.
