Solution Designer, End-point Technology

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing 

As a member of CIBC’s End Point Compute, Mobility and Print Services team, you’ll play a critical role in the design and evolution of our endpoints and supporting infrastructure to introduce and align to new technologies and drive the organization to a modern workspace. As a Service Designer, you will not only provide technical leadership and guidance to an array of groups, project teams and management, but also ensure that our Services align with CIBC and Industry standards and best practices. Our Services include Assistive Technologies, End Point Compute, Mobility and Print. Your day to day responsibilities will include currency planning, monitoring and proactive management of all aspects of Service Delivery with a primary focus on endpoint compute and modern management. A strategic view of software and hardware must be maintained and total cost of ownership must be reviewed and updated on a regular basis. The Service Designer also acts as a change agent, advocating for innovation and the adoption of new technologies to ensure best value of the technology can be realized for CIBC. 

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed 

• Leadership & Communication– Collaborate with senior leaders across the company and make informed recommendations to enhance our employee focused solutions. Weigh business needs against technology offerings, security concerns, accessibility and provide recommendations to improve the user experience, which are practical and achievable. Advocate to various levels of management of technology and business where our strategy impacts their decision-making processes.

• Governance– Proactively contribute to governance initiatives in the development of company policies, audit requirements, standards, and guidelines. Provide guidance to technological and business oriented clients within and outside your own department.

• Engineering– Lead evaluation, selection and implementation of new and emerging products and techniques; support the development of business/technology proposals by estimating implementation costs and evaluating options.

• Service design– Define design and describe services which clearly articulate the capabilities available to support service consumers and their business needs. Maintain a service artifact repository which includes but is not limited to: service descriptions, cost models, system component/configuration diagrams, process flows, and consumption metrics. Consult with enterprise architecture, security, technology and application development teams that leverage or impact services in this portfolio.

• Vendor Management– Work with vendors and oversee the delivery of services relevant to SLAs. Ensure actions are initiated to address any service gaps. Ensure all factors affecting cost are effectively negotiated and all CIBC stakeholders are notified. Engage and ensure all CIBC stakeholders are notified. Provide leadership on initiatives affecting the scope of services delivered by vendors. Maintain relations and ongoing communication by hosting regular service management meetings with vendors.

Who You Are 

• You can demonstrate 5+ years' experience in design, implementation and support of End-point technologies and technology-based solutions dealing with the hardware management, cloud solutions and security. You have marketplace experience and knowledge. You can demonstrate a keen interest in new developments and trends as well as lead strategic vision for the Enterprise.

• You have strong knowledge of IT Standards, Policies and Procedures and have the ability to use and administer the organization's technology practices, standards and procedures appropriately to diverse situations.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You look beyond the moment. You make decisions and take actions that will make a difference today and tomorrow. You proactively seek new opportunities to define what's possible.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Methodology, Communication, Detail-Oriented, Endpoint Security, Information Security, Information Technology Infrastructure Library (ITIL), Microsoft Defender for Endpoint, Microsoft Endpoint Configuration Manager, Microsoft Endpoint Configuration Manager Reporting, Microsoft Endpoint Manager, Microsoft System Endpoint Protection (SCEP), Results-Oriented, SCCM Administration, SCCM Console