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Department OverviewDepartment Description:
The Design & Tools (D&T) team is a critical component of the Centralized Managed Support Operations (CMSO) Organization, responsible for providing exceptional Solution Architecture & innovative technology solutions to enable and empower Motorola Solutions’ Global Services Business to meet and exceed customer's expectations.
Job Description
Scope of Responsibilities/Expectations:
The D&T Solution Design Architect will focus on developing service architectures and designs that enable the delivery of new service capabilities. These solutions will leverage the tools, technologies, and processes managed by the Design & Tools team. The architect will collaborate closely with the Global Services Offer Management team and internal CMSO Stakeholder to define and produce High-Level Designs (HLDs). These HLDs will serve as strategic roadmaps for operations teams and guide tool product managers in implementing the service vision. This is a pivotal role within the CMSO organization, with the responsibility to shape and ensure efficient, effective service delivery to our customers.
D&T Solution Design Architect - detailed tasks:
Aligns D&T service solution designs with the strategic direction of the CMSO organization and Global Services Business, ensuring they meet evolving business requirements.
Evaluates current and future service delivery and operations processes to develop innovative designs that enhance customer outcomes and operational efficiency.
Identifies organizational needs by engaging internal operations teams and conducting external market research to inform the direction of service delivery and operational capabilities.
Prepares service design briefing materials for management, clearly articulating proposed solutions and their operational benefits to CMSO.
Collaborates with D&T Product Managers to inform strategic roadmaps, providing business and technical insights that reflect the demand backlog from the Offer Management Organization.
Offers strategic guidance to the Services Offer Management Team, ensuring service offer requests and product capabilities align with the goals and toolsets supported by the Design & Tools team.
Provide architectural support for customized deployments of the Local Service Management Platform product developed by the Design & Tools team.
Support strategic projects that include working with D&T Product Managers on new tool evaluation, selection and architecture that is aligned with the business goals for the Global Services organization.
Specific Knowledge / Skills:
Strategic thinking and visionary planning with a focus on long-term business and technology alignment.
Deep technical expertise in major cloud platforms, including AWS, Microsoft Azure, and Google Cloud Platform (GCP).
Strong knowledge of cloud-based SaaS platforms for ITSM, CRM, and contact management, such as ServiceNow, Salesforce, and PureCloud.
Technical knowledge of operational support event management platforms, including Oracle Service Assurance, Zabbix is a plus.
Strong business and technical acumen, enabling effective cross-functional collaboration and solution design.
Working knowledge of foundational IT infrastructure, including networking, storage, and server technologies.
Excellent presentation and communication skills, with the ability to convey complex ideas to diverse audiences.
Proven leadership and influencing capabilities across technical and non-technical stakeholders.
Effective time management and organizational skills, with a track record of delivering results in dynamic environments.
Target Base Salary Range: $130,000 -$145,000
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
We will be accepting applications From December through January
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Basic Requirements
Bachelor's Degree o Higher in a related area of Study
5+ Years of related experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
Our U.S. Benefits include:
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.
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About Motorola Solutions | Solving for safer
Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.
Why Work With Us
We are a global family of driven, dynamic people who inspire and support everyone around us to be the best version of themselves. We embrace a “people first” philosophy – and are committed to creating and maintaining a culture of caring and inclusiveness. Are you ready to join our team and be a part of a close-knit community in a big company?
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