Solution Deployment Manager

Posted 22 Days Ago
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Hiring Remotely in Berlin
Remote
Mid level
Artificial Intelligence • Cloud • Edtech • HR Tech • Sales • Software
360Learning is the learning platform that combines collaborative tools with the power of an LMS.
The Role
The Solution Deployment Manager will oversee the implementation lifecycle for new clients, manage project timelines, facilitate integrations, and provide technical expertise. Responsibilities include onboarding clients, conducting workshops, and contributing to process improvements while ensuring successful platform deployment.
Summary Generated by Built In

Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross departments (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into the set-up and configuration of the 360Learning platform. 


You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.

Within 1 month, you will:

  • Become a Trello expert through our onboarding process
  • Understand our product offering through training
  • Master our platform and be able to support clients on basic requests through ticketing

Within 3 months, you will:

  • Start to onboard your own new clients:
  • Drive project management in order to ensure successful platform deployment from kick-off meeting, regular touchpoints until handover to support
  • Host functional and technical workshops with clients to support them in their platform customization and structuring

Within 6 months, you will:

  • Successfully ensure 360Learning platform deployment for new clients
  • Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform into their technical environment & troubleshooting
  • Be able to pitch the value of the 360Learning platform
  • Develop repeatable and scalable processes to improve project quality and delivery

Within 12 months, you will:

  • Onboard another Solution Deployment Manager
  • Contribute to our knowledge base to share best practices and lessons learned
  • Work with our partner ecosystem to strengthen the services proposed to our clients

The Skills Set

  • Minimum 4 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Technical Project Manager, Implementation Project manager or Pre-sales Consultant)
  • Previous deployment experience of SaaS products, ideally HR related
  • Project management skills
  • Understanding and experience working with APIs, SSO configuration & troubleshooting 
  • Solution-oriented, client-first mindset in everything you do
  • Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
  • Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
  • Native German proficiency, very good English proficiency (level B2) ed
  • Bachelor's degree or equivalent
  • Enthusiasm for our culture: https://bit.ly/Convexity_360L

Interview Process

  • Phone Screen with our Talent Acquisition Manager
  • Discovery Meeting with Solution Deployment Manager Coach
  • Case Study with 2 teammates
  • Clarification Meeting with our Head of Professional Services
  • Culture Fit Meeting with our Chief HR Officer
  • Offer !

What We Offer

  • Compensation: Includes base salary and a variable component
  • Benefits: Work From Home perks, medical insurance, 1 month parental leave for the second parent
  • Flexibility: Flexible hours, full remote work possible anywhere in Germany (or France/UK)
  • International team: Offices in London, New York and Paris
  • Culture: We are powered through our culture called Convexity (you will hear this a lot). We are strong-believers in documenting our process, sharing continuous feedback and having low authority. Envision what it is like to join 360Learning from onboarding to ramp-up, and beyond: https://360learning.com/blog/360learner-journey/

#LI-JS


Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.


360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across the US and EMEA.


Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Top Skills

APIs
Sso

What the Team is Saying

Vlad
Jillian
Mariett
Caroline
Genevieve
The Company
400 Employees
Remote Workplace
Year Founded: 2013

What We Do

360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills–all from one place.

360Learning powers the future of work at 1,200 organizations, including Toyota, Criteo, and Airbus. Founded in 2012, 360Learning has raised $41 million with 180 team members across New York, Paris, and London.

Why Work With Us

We are powered through our culture called Convexity (more info here: http://bit.ly/Convexity_360L). We focus a lot on making an impact, but also maintaining "Your Life, Your Way", where we believe you can be successful anywhere. We are strong-believers in documenting our process, sharing continuous feedback and having low authority.

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360Learning Offices

Remote Workspace

Employees work remotely.

360Learning is a remote-first employer. We have entities in France, the UK, Germany, the United States, and Canada. We also offer a monthly allowance for our remote employees to create a productive workspace at home, or to rent a co-working space.

Typical time on-site: None
United States
Karlsruhe, DE
Paris, FR
Toronto, CA
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