Solution Consulting Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

As the Manager of Solutions Consulting for UKI, you will play a key role in driving sales success by leading and supporting a talented team of Solution Consultants. You’ll help shape our regional strategy, ensure technical excellence throughout the sales cycle, and work closely with Sales, Customer Success, Product, and Marketing teams to deliver real impact for our customers and partners.

What You’ll Do

• Lead, coach, and develop a team of Solution Consultants, fostering collaboration, accountability, and continuous growth.

• Support Sales and regional leadership in defining and executing go-to-market plans that align with business priorities and customer needs.

• Guide customer conversations with technical and business insight, helping the team design and present solutions that demonstrate clear value and differentiation.

• Build strong relationships with customers, partners, and internal stakeholders, acting as a trusted advisor in key opportunities.

• Ensure quality and consistency in solution design, proposals, and demonstrations to drive customer confidence and win rates.

• Encourage innovation and best practice sharing, helping the team improve processes, tools, and approaches across the sales cycle.

• Stay informed on industry trends, competitive developments, and emerging technologies to keep the team and customers ahead of the curve.

Qualifications

• Bachelor’s degree in a relevant technical field or equivalent experience.

• 5+ years of experience in Solutions Consulting, Presales, or Technical Sales, ideally within SaaS, AI, or CX environments.

• Demonstrated success leading or mentoring technical teams.

• Strong understanding of AI, CCaaS, Customer Experience, and Digital Engagement domains.

• Excellent communication and storytelling skills, able to simplify complex concepts for different audiences.

• Collaborative, proactive, and results-driven, with strong problem-solving abilities.

• Comfortable working in a fast-paced, matrixed environment.

• Proficient in relevant enterprise tools and CRM systems.

Don’t have time to apply right now?  

Save this job.

Leave your details and we’ll send you the relevant roles so you can review them and apply when it makes sense.

Takes less than a minute.

Get the details.

#LI-MC1

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.