Job Description: The ITOM/ ITAM Architect designs the enterprise-wide strategy for CMDB, ITOM, and IT Asset Management on the ServiceNow platform. You will create a cohesive architecture that unifies asset data from disparate sources and embeds asset management processes into the fabric of IT Service Management operations..
Roles & Responsibilities:
Design the comprehensive solution architecture for the entire ITAM suite (HAM Pro, SAM Pro, Contract Management).
Design the comprehensive solution architecture for the most common ITOM modules (CMDB, Discovery, Svc Mapping, Event Management)
Define the data governance model for asset information, ensuring data quality and integrity.
Define strategic solutions to incorporate CMDB & ITOM information into ITSM Operations to automate & optimize ITSM processes.
Architect the integration strategy with all relevant systems, including End- Point management, Security, IAM, and discovery tools.
Develop a strategic roadmap for expanding CMDB & ITAM capabilities to include all facets of Asset Management, Cloud, and Infrastructure
Ensure the ITOM & ITAM architecture supports financial reporting, compliance audits, and cost optimization initiatives.
Advise concerned stakeholders on best practices for asset management, configuration management, and the business value of the ServiceNow platform.
Experience: A minimum of 8 years of hands-on experience with the ServiceNow platform.
Certifications:
ServiceNow Certified System Administrator (CSA) - Required.
Certified Implementation Specialist (CIS) in at least one of the core module areas (e.g., ITSM, ITOM, CMDB, ITAM, CSM, SecOps) - Required.
Certified Application Developer (CAD) - Highly Preferred.
Technical Skills: Deep expertise in JavaScript, Glide APIs, REST/SOAP integrations, Flow Designer, and other ServiceNow Core Components.
Methodology: Proven experience working in Agile/Scrum development environments.
Soft Skills: Excellent communication, problem-solving, leadership, and stakeholder management skills.
Skills Required
- 8 years of hands-on experience with ServiceNow
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) in at least one core module
- Certified Application Developer (CAD)
Jade Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Jade Global and has not been reviewed or approved by Jade Global.
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Healthcare Strength — Core medical, dental, and vision coverage appears established with mainstream U.S. carriers, forming a solid baseline of healthcare support. EAPs and tax‑advantaged accounts (FSAs/HSAs) are also cited, indicating options beyond basic insurance.
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Retirement Support — A 401(k) program with employer match is consistently referenced as part of the package. Availability of traditional and Roth options is noted, supporting long‑term savings flexibility.
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Parental & Family Support — Parental leave is referenced, and family‑oriented offerings such as backup childcare are highlighted in company materials. These elements can enhance the overall family support experience even when cash pay is not top‑tier.
Jade Global Insights
What We Do
A Trusted Partner for Every Digital Enterprise Bringing Value. Jade Global is a global IT consulting company with two decades of industry experience that helps the world’s leading businesses and organizations build their digital core, optimize their operations, and accelerate revenue growth. We are headquartered in San Jose, California; Jade Global operates with offices in 13 locations across North America, the UK, and Asia. Renowned as a trusted "partner of choice" for businesses in Healthcare & Life Sciences, Hi-tech, Retail, Manufacturing, and Financial Industries, Jade Global has innovated 30+ industry-specific solutions. Whether your focus is harnessing or expanding Gen-AI, AI, and digital capabilities, transforming operating models, or accelerating insightful decision-making, we’re here to help you gain and maintain a competitive edge with efficient, sustainable models. At Jade Global, it’s all about outcomes—your outcomes—and delivering the results you desire, tailored to your unique requirements
Why Work With Us
We are Great Place to Work Certified company and Jade focus on people first approach.
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