The Role
Lead enterprise ServiceNow ITOM solution architecture, implementation, integrations, and IT operations transformation. Serve as a technical SME, manage teams, collaborate with stakeholders, address technical risks, architect scalable solutions, drive continuous improvement, and mentor junior team members.
Summary Generated by Built In
ServiceNow ITOM – Enterprise Solution Architect
Location: Pune
Experience: 6–8 Years
CTC: ₹17 LPA
Work Mode: On-site
Role Overview:
We are looking for a ServiceNow ITOM professional to lead enterprise solution design, integrations, and IT operations transformation. The role involves stakeholder management, team leadership, and delivering scalable solutions aligned with business objectives.
Key Responsibilities:
• Lead design and implementation of ServiceNow ITOM solutions
• Act as an SME and manage technical teams
• Drive integrated IT operations and multi-tower service management
• Collaborate with multiple teams and stakeholders on key decisions
• Architect scalable and flexible solutions
• Identify and resolve technical risks and challenges
• Drive continuous improvement initiatives
• Mentor junior team members and facilitate knowledge sharing
• Ensure effective communication between technical and business teams
Required Skills:
• Strong hands-on expertise in ServiceNow IT Operations Management (ITOM)
• Enterprise solution architecture and IT operations experience
• Experience with integrations and transformational projects
• Strong stakeholder management and cross-functional collaboration
• Ability to analyze complex technical environments
• Team leadership and problem-solving skills
Education: 15 years of full-time education required
Skills Required
- 6-8 years of professional experience
- Strong hands-on expertise in ServiceNow IT Operations Management
- Enterprise solution architecture experience
- IT operations experience
- Experience with integrations and transformational projects
- Strong stakeholder management and cross-functional collaboration skills
- Ability to analyze complex technical environments
- Team leadership and problem-solving skills
- 15 years of full-time education
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The Company
What We Do
Vrinda International is a Chandigarh-based recruitment and education consultancy connecting job seekers and employers through domestic and international IT and non-IT hiring. It also supports students with overseas university admissions, visa applications, education guidance, and test preparation for IELTS, PTE, and other programs. Its tech-enabled talent portal provides job matching and career pathways across India and global markets, alongside staffing partnerships.
