Solution Architect

We're looking for a Solution Architect to join the Plexure team! You'll become part of a global, growing SaaS company at an exciting point in our growth journey. Based in Auckland CBD, you'll enjoy WFH days + lots of lovely benefits (more on those below).

Who are we?

• Plexure redefines the customer experience and drives results through personalized mobile marketing and next-generation loyalty programs for household names such as McDonald's.
• Our industry-leading customer engagement platform has over 300 million users in 65 countries around the globe.

What will you do?

• Working across two Engineering Pillars; Engagement and Consumer, you’ll partner closely with Product and Engineering leadership to shape how our platform evolves, with a focus on delivering an intuitive marketer experience supported by robust consumer data, identity, and consent capabilities.
• You’ll act as a trusted advisor to senior stakeholders, influencing product and engineering strategy by reviewing roadmaps, guiding decision-making, challenging assumptions, and bringing fresh perspectives to complex problems.
• Your work will span a broad set of domains including loyalty and rewards, messaging and sales, personalisation and integrations, as well as consumer profiling, identity, consent, and targeting.
• Within these areas, you’ll shape initiatives ranging from campaign orchestration and hyper-personalisation through to strengthening our consumer data foundations and enabling secure, scalable customer experiences.
• As a technical leader across both pillars, you’ll bridge business and engineering. This includes defining architectural guardrails, setting a clear technical vision, and ensuring high standards in domain design and decision-making.
• You'll be customer-facing, hands-on when needed, and pivotal in translating strategic direction into practical implementation.
• The goal: identifying the right problems to solve, validating solutions for cohesiveness, scalability, and feasibility, and ensuring what we build is fit for purpose both now and into the future.

What are we looking for?

• Hands on experience leading the delivery of Web / API integration solutions within cloud-based environments (Azure would be a plus, but we're open to any provider).
• A product-oriented Platform or Solution Architect who can translate business and customer outcomes into pragmatic architectural decisions.
• Proven experience advising and influencing senior leadership, with the confidence to challenge thinking constructively and drive alignment.
• Someone who enjoys operating as a highly collaborative partner to Product and Engineering, shaping solutions early and enabling teams.
• A confident communicator who can engage senior stakeholders, navigate complex customer relationships, and represent architecture at a strategic level.
• Exposure to relevant domains such as loyalty, messaging, personalisation, identity or consent would be a plus.

What's in it for you? 

• Paid wellness days! You'll get 4 each year + a paid day off in the month of your birthday.
  
• Ongoing career development and support- Receive ongoing coaching from your manager, the Head of Architecture & Security, and a $2,000 yearly training budget to use towards upskilling yourself!
• Work from home allowance - we'll give you a one off payment of $1,000 to help you get set up at home. Plus, you'll have access to staff discounts at PB Tech to help your dollars go further.
• Fully paid health insurance for yourself and discounts for family members (Southern Cross - Wellbeing 2).
• We've got you covered with life insurance and illness or injury income protection too.
• Hospitality benefits - grab a free lunch or dinner in one of Sky City's restaurants (twice a year!) + you'll have a monthly credit at TANK.
• Summer hours! If there's nothing pressing left to do on a Friday arvo, finish up at 1:00pm (December - February).
• Free Udemy subscription– choose from more than 200,000 available courses online!
• Mental wellbeing support for you and your family such as EAP services through Workplace Options.
• We arrange a company-wide volunteering day once a year (paid of course). 
• Subsidized parking in the garage of our office building.
• A brand new office and an active social club that organizes events each month.

Why do our employees love working for Plexure:

• "I collaborate with a lot of teams across the business and have gained a lot of exposure to different areas."
  
• "We use state of the art cutting edge technology. It is great to work with different technologies."
• "You get appreciation for the work you do. I receive recognition from my leadership, peers and clients. I feel valued."
  
• "We are a very diverse team - we have people from all over the world! We work hard but also like to have fun."