Solution Architect

We're looking for a Solution Architect to join the Plexure team! You'll become part of a global, growing SaaS company at an exciting point in our growth journey. Based in Auckland CBD, you'll enjoy WFH days + lots of lovely benefits (more on those below).

Who are we?

• Plexure redefines the customer experience and drives results through personalized mobile marketing and next-generation loyalty programs for household names such as McDonald's.
• Our industry-leading customer engagement platform has over 300 million users in 65 countries around the globe.

What will you do?

• As part of our Engagement Pillar, you'll partner closely with Product and Engineering leadership to shape how our engagement ecosystem fits together, ensuring the overall experience is cohesive and intuitive for the marketing teams using our platform.
• Your initial focus areas will include problem discovery across:
  
• Multi-step bonus loyalty campaigns
• Messaging strategy development and execution
• Enabling marketers to more easily hyper-personalise and manage multiple offers

• As a technical leader within the pillar, you'll act as a bridge between business and engineering to influence product and engineering strategy. This will include defining architectural guardrails, setting a clear technical vision, and upholding high standards in domain architecture and decision-making. 
• You’ll meet regularly with senior leadership to review roadmaps, unblock delivery obstacles, and challenge assumptions to bring fresh perspectives to existing thinking.
• Your role will be customer-facing, hands-on when needed, and pivotal in translating strategic direction into practical implementation.
• The goal: define the right problems to solve, validate solutions for cohesiveness, scalability, and feasibility, and ensure those solutions deliver lasting value.

What are we looking for?

• Hands on experience leading the delivery of Web / API integration solutions using Microsoft technologies.
• A product-oriented Platform or Solution Architect who can translate business and customer outcomes into pragmatic architectural decisions.
• Someone who enjoys operating as a highly collaborative partner to Product and Engineering, shaping solutions early and enabling teams.
• A confident communicator who can engage senior stakeholders, navigate complex customer relationships and push back constructively when needed. 
• Exposure to engagement domains such as loyalty, offers, messaging, or personalisation would be a plus.

What's in it for you? 

• Paid wellness days! You'll get 4 each year + a paid day off in the month of your birthday.
  
• Ongoing career development and support- Receive ongoing coaching from your manager, the Head of Architecture & Security, and a $2,000 yearly training budget to use towards upskilling yourself!
• Work from home allowance - we'll give you a one off payment of $1,000 to help you get set up at home. Plus, you'll have access to staff discounts at PB Tech to help your dollars go further.
• Fully paid health insurance for yourself and discounts for family members (Southern Cross - Wellbeing 2).
• We've got you covered with life insurance and illness or injury income protection too.
• Hospitality benefits - grab a free lunch or dinner in one of Sky City's restaurants (twice a year!) + you'll have a monthly credit at TANK.
• Summer hours! If there's nothing pressing left to do on a Friday arvo, finish up at 1:00pm (December - February).
• Free Udemy subscription– choose from more than 200,000 available courses online!
• Mental wellbeing support for you and your family such as EAP services through Workplace Options.
• We arrange a company-wide volunteering day once a year (paid of course). 
• Subsidized parking in the garage of our office building.
• A brand new office and an active social club that organizes events each month.

Why do our employees love working for Plexure:

• "I collaborate with a lot of teams across the business and have gained a lot of exposure to different areas."
  
• "We use state of the art cutting edge technology. It is great to work with different technologies."
• "You get appreciation for the work you do. I receive recognition from my leadership, peers and clients. I feel valued."
  
• "We are a very diverse team - we have people from all over the world! We work hard but also like to have fun."