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The Role
The Solution Architect will oversee the Jira cleanup initiative, standardize configurations, support PXE-wide transformations, manage detailed technical requirements, and train staff on new systems.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
The Strategy Realization Office is looking for a new team member who will play a critical role in revolutionizing our systems and processes within the Product, UX, and Engineering (PXE) Organization at Qualtrics. Initially, you will be responsible for defining and driving the technical cleanup of our Jira environment, which requires a significant focus on reducing clutter and standardizing configurations and data. This role will then transition to designing and managing internal technical solutions that sit at the intersection of strategy and execution for future PXE transformation initiatives. As a bridge between business requirements and technical implementation, you will ensure our internal systems are designed to meet our company goals and drive value through operational excellence.
How You'll Find Success- You enjoy owning internal technical solutions to drive better business outcomes.
- You are a skilled generalist who thrives in fast-paced, ambiguous environments with a high degree of curiosity and self-motivation.
- You can apply flexible methodologies to drive improvement efforts with a variety of stakeholders.
- You have strong written and verbal communication skills to effectively communicate complex ideas/concepts to stakeholders at all levels of the organization.
- You are comfortable facilitating workshops to co-create optimized systems.
- You are organized and enjoy juggling multiple priorities at once.
- You will influence core systems and processes that underpin the success of the PXE organization and Qualtrics.
- You will gain breadth of exposure and knowledge across many functions in a large Product, UX, and Engineering organization.
- You will have continuous exposure to senior leaders within the PXE organization.
- Own the programmatic implementation of the Jira clean-up initiative, partnering with multiple teams for technical implementation, which includes managing the reduction of outdated projects, user groups, and custom fields.
- Standardize issue type names and schemes to align with defined business processes, retiring unused or redundant issue types to enforce a consistent taxonomy.
- Conduct a comprehensive audit to identify and recommend inactive or obsolete Jira projects and user groups for archiving or deletion.
- Identify unused or rarely used custom fields for archival/deletion and help establish a governance process for all future field creation.
- Support PXE-wide transformations with internal technical solutions and act at the transformation SME for integrations with PXE’s Jira environment.
- Design end-to-end processes that leverage best practices and fully utilize system capabilities to achieve critical business outcomes.
- Collaborate closely with business stakeholders to understand their goals and translate them into detailed technical requirements for implementation.
- Manage projects in partnership with implementation teams to ensure the design is fully delivered, managing risks, milestones, budget, and timeline.
- Train employees on new tools, systems, and processes as needed.
- Bachelor's Degree in Business, Information Systems, or a related field AND 9+ years of work experience.
- 4+ years working in a Product, Tech, and/or Engineering organization.
- Direct experience with Jira administration, configuration, and cleanup/migration efforts. Experience with Aha, ServiceNow, and Salesforce is a plus.
- Track record of managing complex business programs, including implementing organization-wide improvements and optimization.
- Experience in effectively engaging, consulting, and informing stakeholders at all levels, ensuring alignment and buy-in.
- Newly formed team that is highly trusted by C-suite.
- Team of highly skilled business operations generalists and problem solvers.
- Collaborative creators with a keen ability to collaborate effectively.
- Expert communicators to key business stakeholders
- Experience Bonus: Qualtrics offers US employees an annual $1,800 “experience bonus” to provide an experience they might not otherwise have—attend a sporting event or concert, travel somewhere new, or even support a nonprofit or infuse funds into a small business in your area.
- Learning and Development: All team members are encouraged to devote 10% of their time to personal learning and development.
- The satisfaction of empowering large networks through technology.
- The opportunity to work with a diverse range of influential brands.
- A role that encourages personal growth and initiative within a growing business area.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:
Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered within this range may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical, dental, vision, life and disability, 401(k) with match, paid time off, a wellness reimbursement, mental health benefits, and an experience bonus. For a detailed look at our benefits, visit Qualtrics US Benefits.
Washington State Annual Pay Transparency Range
$141,000—$202,000 USD
Top Skills
Aha
JIRA
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What the Team is Saying
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Software Engineer
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Software Engineer
Kate
Product Marketing Manager, Frontline CX Product Portfolio
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
