.About the Role:
As a Senior Technology Sales Support Specialist, you will play a pivotal role in complex sales processes by offering advanced technical expertise. Your involvement will be key to bridging the gap between technical teams and sales representatives, enhancing customer satisfaction, and contributing significantly to sales outcomes. This position allows for deeper technical involvement and greater influence within your team.
Responsibilities:
• Create and refine advanced technical sales documentation and guides.
• Provide in-depth technology solutions during customer interactions, assisting sales representatives.
• Address and resolve complex customer inquiries and issues.
• Ensure precision in maintaining technical databases.
• Lead product training session enhancements.
• Independently collaborate with technical teams for advanced issue resolution.
• Demonstrate intricate product functionalities.
• Oversee administrative tasks with a focus on technical accuracy.
• Develop advanced technical content for customer presentations.
• Support ongoing technical training and mentorship within the team.
Skills:
• Deep Technical Knowledge: Extensive understanding of products/services.
• Strategic Customer Service: Advanced skills in managing customer relationships.
• Advanced Documentation: Capable of producing comprehensive technical documents.
• Complex Problem-solving: Exceptional troubleshooting and problem-solving skills.
• Persuasive Communication: Advanced interpersonal and presentation abilities.
• Team Leadership: Ability to lead and mentor within teams.
• Data Analysis: Proficiency in analyzing and utilizing data.
• Technical Tools Utilization: Advanced usage of software tools relevant to technical sales.
Level criteria P3 (for internal use only):
• Requires in-depth conceptual and practical knowledge in primary job family and basic knowledge of related job families
• Has knowledge of best practices and is aware of the competition and market differentiators
• Solves complex problems; exercises judgment based on the analysis of multiple sources of information
• Works independently, receives minimal guidance; may lead projects or may have accountability for on-going activities
• Impacts a range of project activities within own team and other related teams; acts as a resource for colleagues
• Explains difficult or sensitive information; works to build consensus
• Level at which career may stabilize for many years
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What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
