Summary
We are looking for a Solution Architect to join our CRM Team within the Business Systems Department in the IT Division.Job description
In this role, you will contribute to the design, development, and improvement of CRM-related business systems used across ESET’s global network of offices and partners. You will help transform business needs into effective technical solutions aligned with enterprise architecture, security standards, and business strategy.
Meet the Team
You will become part of the CRM Team, which focuses on business systems supporting customer, sales, and partner-related processes. The team works closely with business stakeholders, Enterprise Architects, Business System Analysts, Software Engineers, and international colleagues. We value open communication, knowledge sharing, constructive thinking, and the ability to connect business needs with technical possibilities. You will also benefit from collaboration with architects and experts across the wider ESET IT organization.
About the Role
Cooperate on the design and improvement of CRM solutions supporting ESET’s business processes, international offices, and partner network.
Design target solutions, architecture, and interfaces in line with business needs, IT strategy, operational interests, technical standards, and security requirements.
Analyze business requirements, system behavior, integrations, data flows, and impacts on other projects or systems.
Propose improvements to assigned software solutions and support their continuous development.
Prepare solution specifications, documentation, presentations, and updates for project owners, management, and delivery teams.
Actively communicate with internal business owners, Enterprise Architects, Business System Analysts, Software Engineers, and other stakeholders.
Use your analytical and constructive mindset to model solutions that fit both business expectations and system possibilities.
Support planning and coordination of tasks within the team according to superior’s instructions and agreed priorities.
Participate in conceptual, systemic, creative, and methodical activities related to business systems architecture.
Perform other work according to the instructions of the senior employee in accordance with department and company activities.
The role does not include People Management
Essential Requirements
University education — Master’s degree.
At least 3 years of experience in one or more areas of IT solution development, implementation, migration, deployment, support, or operation.
Experience with business systems, system integrations, and business processes.
Experience in analysis and solution design, ideally within the CRM domain.
Proactive communication style, ability to share information openly and clearly.
Ability to cooperate effectively, help others when needed, and work both independently and as part of a team.
Ability to influence others toward achieving common goals.
Strong analytical, logical, and abstract thinking for designing complex solutions.
Ability to prepare technical documentation and clearly present complex technological solutions to business and technical audiences.
English language skills at B2 level, including ability to communicate business and technical topics.
Slovak language skills at C1 level, including ability to communicate fluently
Desirable Requirements
Experience with CRM platforms, especially Salesforce, including configuration, customization, or integration with other systems.
Experience with task management and collaboration tools such as Jira and Confluence.
Experience with agile methodologies and cooperation with teams of analysts and developers.
Experience with data migration, deployment, and support of enterprise business systems.
Knowledge of enterprise technologies, implementation models, data models, and integration platforms.
Basic wage component (brutto): from 3400 EUR monthly
* The final basic wage component can be increased accordingly to individual skills and experience of the selected candidate.
* Performance bonus 2 times per year up to 10% of the basic salary paid for the evaluation period(usually 6 months).
This position is a maternity leave cover.
#LI-JV1 #LI-Hybrid #senior
Benefits
Health & well-being- BenefitPlus
- Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
- Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
Primary location
BratislavaAdditional locations
ŽilinaTime type
Full timeSkills Required
- Master's degree
- At least 3 years of experience in IT solution development, implementation, migration, deployment, support, or operation
- Experience with business systems, system integrations, and business processes
- Experience in analysis and solution design (CRM domain experience preferred)
- Proactive communication style and ability to share information openly and clearly
- Ability to cooperate effectively, help others, and work independently and in teams
- Ability to influence others toward achieving common goals
- Strong analytical, logical, and abstract thinking for designing complex solutions
- Ability to prepare technical documentation and present complex technological solutions to business and technical audiences
- English language skills at B2 level
- Experience with CRM platforms, especially Salesforce (configuration, customization, integration)
- Experience with Jira and Confluence
- Experience with agile methodologies and working with analysts and developers
- Experience with data migration, deployment, and support of enterprise business systems
- Knowledge of enterprise technologies, implementation models, data models, and integration platforms
ESET Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ESET and has not been reviewed or approved by ESET.
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Leave & Time Off Breadth — Time off is viewed as strong, with added days off and vacation/PTO described positively. Policies around PTO appear to contribute meaningfully to overall value.
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Parental & Family Support — Parental benefits are highlighted as supportive, with enhanced parental leave referenced in multiple regions. This area is frequently cited as a standout element of the package.
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Flexible Benefits — Flexible work options such as hybrid schedules and flexible hours are emphasized and appear to be widely appreciated. Work-from-home flexibility is repeatedly highlighted as a strength.
ESET Insights
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages. Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background. And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it. Put simply - when technology enables progress, ESET is here to protect it. ESET - Progress. Protected. Visit www.eset.com to learn more
