Solution Architect – Dynamics 365 CRM (Data Migration)

Position: Solution Architect – Dynamics 365 CRM (Data Migration)

Location: Toronto, ON

Job ID#: RQ09463 

Duration: (6+ months, with possible extension)

Role Overview

The Solution Architect – Dynamics 365 CRM will provide technical leadership for large‑scale data migration into Microsoft Dynamics 365 Customer Engagement (CE). This role focuses on architecting, guiding, and supporting data migration, integration, and post‑migration data quality activities within a complex enterprise environment.

Key Responsibilities

• Provide technical leadership for data migration from legacy systems into Dynamics 365 CE.
  
• Lead the development, implementation, monitoring, and optimization of the Dynamics 365 CE platform.
  
• Define interactions between application packages, databases, middleware, and integration components.
  
• Design and implement CRM customizations including entities, fields, workflows, business rules, forms, and views.
  
• Architect integrations between Dynamics 365 CE and enterprise systems.
  
• Establish and enforce CRM security models, access controls, and data protection measures.
  
• Optimize system performance to ensure stability and responsiveness.
  
• Lead post‑migration support, including analysis and resolution of data issues.
  
• Support continuous improvement of data management processes.
  
• Complete deliverables within assigned timelines and milestones.
  
• Escalate risks, issues, and concerns in a timely manner.
  
• Submit deliverables for formal approval as completed.
  
• Comply with public‑sector security, architecture, technology standards, and best practices.
  
• Provide knowledge transfer to designated internal staff.
  
• Perform other duties as assigned.
  

Qualifications

Mandatory Requirements

• Minimum 1 year of recent experience as a CRM Architect working with Microsoft Dynamics 365 CE, including data migration and solution integration.
  

Desired Skills and Experience

• Deep knowledge of Dynamics 365 Customer Engagement functionality and capabilities.
  
• Extensive experience with CRM platforms, enterprise environments, databases, and integration protocols.
  
• Experience designing and supporting CRM solutions in large enterprise environments.
  
• Strong understanding of application performance considerations.
  
• Experience with structured system design and development methodologies.
  
• Expertise in data and process modeling, metadata structures, and data dictionaries.
  
• Experience producing enterprise architecture deliverables and documentation.
  
• Hands‑on experience with Dataverse / Common Data Service (CDS), APIs, and data entities.
  
• Experience with CI/CD practices, DevOps pipelines, and data workflows.
  
• Strong ETL knowledge including extraction, transformation, and loading patterns.
  
• Experience with Azure data and integration services such as Azure Data Factory, Synapse, PolyBase, and SQL technologies.
  
• Experience with data migration testing and test automation.
  
• Familiarity with Azure platform services including storage, security, monitoring, and DevOps tooling.
  
• Azure certifications are an asset.
  

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