What You Will Do:
- Proactively engage with and reache out to customer technical decision-makers and influencers. Utilizy information on customer business, industry, needs, competitive landscape, and key priorities to support the customer's digital transformation.
- Run data workshops to build plans for implementing solutions that align with customer business goals and technical environments.
- Drive pilots, proofs of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact.
- Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions.
- Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and route non-technical issues for removal by appropriate parties.
- Proactively engage with product and support teams (e.g., engineering) to remediate blockers by conveying impact.
- Leverage best practices to guide customer strategy and future growth for Insider One by cultivating customer affinity with Insider One solutions that drive impact for the customer.
What You Will Need:
- Bachelor's degree in Computer Science or a related field.
- Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications.
- Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts.
- Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring the successful implementation of customer projects.
- Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management.
- Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, database technologies.
- You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs, or Programming.
- Strong communication skills in English and German.
What We Offer:
- Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
- Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
- Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
- Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
- Help build the team you want to work with and enjoy rewarding referral bonuses.
- Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
- From global retreats to team-building activities, expect year-round events that turn into lifelong memories.
Skills Required
- Bachelor's degree in Computer Science or a related field
- Minimum 5 years of experience in consultative/complex technical deployment projects
- Extensive technical experience with cloud and hybrid infrastructures
- Strong product command and technical domain knowledge of SaaS, Marketing, Mobile Applications
- Strong communication skills in English and German
Insider One Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Insider One and has not been reviewed or approved by Insider One.
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Fair & Transparent Compensation — Pay sentiment trends generally positive overall, with pay described as competitive in some roles and markets. Recent role-specific ranges and compensation benchmarks suggest market-aligned pay bands in several functions.
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Strong & Reliable Incentives — Bonus structures and performance-linked earnings potential appear to meaningfully increase total compensation, particularly in commercial roles. Variable pay and commission mechanics are portrayed as providing upside when targets are achieved.
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Leave & Time Off Breadth — Time-off policies are described as generous, including an unlimited PTO approach and in some cases additional holiday time. Flexible working hours also contribute to perceived time-off and flexibility value.
Insider One Insights
What We Do
Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and become unstoppable. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across the most extensive set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One provides the ultimate vendor experience, proven in fifteen industries and more than 30 countries for more than a decade, to help teams be first, be focused, and be progressive, redefining what it means to lead in customer engagement. Trusted by 2,000+ customers, including some of the world’s most loved brands like Samsung, L’Oréal, Unilever, Allianz, ING Group, Toyota, Singapore Airlines, and GAP, to accelerate growth, build customer love, and become a market leader. Loved by customers, recognized by analysts, Insider One is the only vendor recognized as the #1 leader in all the capabilities marketing and customer engagement teams need, including AI, Customer Data Management, Cross-Channel Journey Orchestration, and Personalization, offering brands unrivaled product excellence within a single consolidated platform. Accolades include: - Leader in the IDC MarketScape: Worldwide AI-Enabled Marketing Platforms for Enterprise Companies 2025 - Leader in the Gartner Magic Quadrant for Personalization Engines, 2025 - #1 Customer Choice: 2025 Gartner Voice of the Customer for Personalization Engines - Leader in the Forrester Wave for Experience Optimization Platforms, Q4 2024 - The Gartner Customers’ Choice for Multichannel Marketing Hubs in 2025 - The #1 G2 Leader in 11 categories, including CDP, Personalization Engines, Mobile Marketing, Customer Journey Analytics, SMS Marketing, WhatsApp Marketing, eCommerce Search, and eCommerce Personalization, with a perfect 100/100 user satisfaction score.
