Solution Architect - Customer Success & Partnerships

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Klaviyo has a unique take on the Solution Architect role. While most companies hire SAs to give demos, fill out questionnaires, and explain complicated setups, that makes us yawn. We built a product that anyone can use (just ask our more than 100,000 customers) and we have smart sales reps and customer success colleagues who are true product experts.
So what do we do? We work directly with a small percentage of partners and existing customers alongside our sales, customer success, and partnerships teams as customer-facing engineers that ensure our customers are set up for success. We use these engagements as an opportunity to learn, prototype, and ship meaningful improvements to the Klaviyo experience. We look for interesting problems and aim for solutions that are extensible and reusable (e.g. see our publication Solutions @ Klaviyo ).
When a solution calls for it, we like writing code to solve problems. For example, we've built Chrome plugins, custom functions for importing data via API into Google Sheets, and demo environments that continuously receive data in real-time. In short, we are a team of entrepreneurial builders that believes simple things should be simple and complex things should be possible.
If you get energized by solving real-world customer problems, prototyping solutions, and communicating technical concepts - all within the context of actual customer engagements - this could be for you. What you'll get in return is the opportunity to be part of an extremely high-performing, strategically-important team that works at the exciting intersection of engineering, sales, and customer success.
How You'll Make a Difference:

• Become a complete expert in the Klaviyo app, from understanding the data pipelines and code base of our integrations to understanding technical tradeoffs between different implementations.
• Offer your expertise on how best to accomplish use-cases.
• Solve problems manually first and then either automate future solutions and/or collaborate with Product and Engineering to proactively improve the Klaviyo product and customer experience over time.
• Be the go-to internal technical resource, educating team members as well as prospects/customers to provide a consistently positive Klaviyo experience.
• Develop and maintain personal relationships during engagements across many different customers simultaneously.
• Effectively balance a range of core functions in support of constantly striving to help increase the output and efficiency of Klaviyo.

What skills you bring:

• Proven ability to work in customer-facing roles and familiarity with SaaS sales processes
• 2+ years of applied experience with web development languages (e.g. HTML, CSS, Javascript) and REST APIs.
• Some applied experience with a web app development framework (e.g. React, Node, Angular, Vue, etc.) and/or with a general-purpose programming language (e.g. Python, Ruby, PHP, etc.).
• Proven ability to learn new technical concepts.
• Highly analytical thought process and are an excellent communicator with the capability to articulate tradeoffs and persuade technical stakeholders.
• An interest in - and ability to - hustle in a fast-paced environment. Someone who makes and meets commitments.
• Knowledge of the eCommerce, martech and ESP domains is a strong plus

Klaviyo benefits:
As part of the Klaviyo team you will be looked after with some great benefits, including private health cover for you and discounted for your household, financial and professional coaching, a generous annual learning allowance ($4.2k AUSD), 22 weeks maternity leave full pay primary caregiver leave (16 week secondary), unlimited holiday and free books (yes, any books!) to name a few.
The pay range for this role is listed below. Sales roles are also eligible for variable compensation. This role is also eligible for competitive benefits and perquisites, subject to company policy and applicable law
Base Pay Range in Local Currency:
$160,000 - $160,000 AUD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@klaviyo.com), instant messaging platforms, or unsolicited calls.