Solid-State Drive (SSD) Senior Failure Analysis Engineer

Our vision is to transform how the world uses information to enrich life for all .
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.
As a Global Quality (GQ) Non-Volatile Memory Quality Reliability Assurance (NVMQRA) Returned Material Authorization (RMA) Failure Analysis (FA) Engineer at Micron Technology, you will perform advanced system-level failure analysis of customer-returned products while leveraging AI-enabled diagnostic tools, data analytics, and automation technologies to accelerate root-cause determination. You will collaborate with cross-functional engineering teams to drive corrective actions, quality improvements, and customer satisfaction initiatives. In addition, you will lead strategic projects focused on AI transformation, process automation, operational excellence, and continuous improvement of Failure Analysis capabilities across the organization.
Responsibilities and Tasks
Perform FA of Customer Returns• Understand customer failure mode and observed fail conditions• Perform initial FA, including usage of Agentic-AI tool• Replicate customer test environment• Perform Automated Test Equipment (ATE) analysis and interpret results• Perform detailed fault isolation once failure has been confirmed• Collaborate with cross-functional resources and support groups to identify root cause and corrective action• Summarize findings and submit for Component / Firmware / Module FA
Provide FA Diagnostic Reports to Internal Customers• Verify summarize analysis at electrical and physical level• Identify potential risks to external customers• Communicate with respective Business Unit(s) (BU) on potential impact to customers• Provide formal FA reports with findings• Provide regular updates through interim reports and conference calls
Manage Communication of FA Results to Internal Teams• Provide additional information to enable identification of root cause/corrective action• Ask detailed and follow up questions as necessary to provide an adequate customer response• Analyze data from various sources for trends and variations• Drive overall process and product quality improvement• Record FA results and usage statistics in internal tracking system• Create and distribute FA status reports
Maintain Knowledge of Product Drive Capabilities and Characteristics• Stay current on latest technology and AI development• Maintain operational knowledge on FA diagnostic tools and methodologies• Comprehend qualification data and potential impact to customer operation• Stay current on common customer applications• Partner with customer support team for quality project initiative
About Micron Technology, Inc.
We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all . With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities - from the data center to the intelligent edge and across the client and mobile user experience.
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