Job Description
Job title: SolarWinds Monitoring Engineer / NOC Tool Developer (Individual Contributor Role – 7x24 NOC Support Environment)
Location: Newark, NJ
Role Overview:
Support the 24/7 Network Operations Center (NOC) by developing, maintaining, and enhancing monitoring tools in SolarWinds (NPM, NTA, NCM, IPAM) to ensure proactive monitoring, alerting, and visibility of network, WiFi, compute, and application infrastructure. Focus on customization, integration, automation, and best-practice recommendations to minimize downtime and support rapid issue resolution.
Key Responsibilities:
- Recommend, design, implement, and integrate monitoring & alerting solutions in SolarWinds, with strong ServiceNow integration (events → incidents, workflows).
- Create, modify, and maintain customized dashboards and reports using Power BI and SolarWinds SQL tables.
- Gather requirements, design, build, and validate enterprise monitoring systems for infrastructure/applications.
- Perform network/server discovery, device monitoring, topology visualization, and assist in root cause analysis (RCA).
- Analyze tools/designs against industry best practices; troubleshoot complex issues and make enhancements.
- Automate repeatable tasks (alerts, event handling, report scheduling).
- Collaborate with Network, Windows, Cyber Security, and ops teams for holistic monitoring.
- Maintain runbooks, logs, and records per ITIL best practices in ServiceNow.
- Monitor system health, SLA targets, and proactively suggest improvements/tools.
- Handle special projects as assigned.
Required Skills & Experience:
- 5+ years hands-on with enterprise monitoring/observability platforms (implementation, customization, support).
- SME-level expertise in SolarWinds (required): NPM, NTA, NCM, IPAM; platform architecture, alerting, reporting, performance optimization.
- Strong experience integrating SolarWinds with ServiceNow (event/incident/workflow).
- Hands-on with Syslog and SNMP v2/v3 (traps, configuration, troubleshooting).
- Proven automation of monitoring tasks (alert/event automation, report generation/scheduling).
- Configuring/managing: monitoring profiles, polling policies, thresholds, alert conditions.
- Ability to diagnose/resolve complex issues across network, infra, and application monitoring.
- Platform admin experience in large-scale enterprise environments (stability, scalability, performance).
- Strong collaboration and communication skills.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 5+ years hands-on with enterprise monitoring/observability platforms
- SME-level expertise in SolarWinds (NPM, NTA, NCM, IPAM)
- Strong experience integrating SolarWinds with ServiceNow (events->incidents, workflows)
- Hands-on with Syslog and SNMP v2/v3 (traps, configuration, troubleshooting)
- Proven automation of monitoring tasks (alert/event automation, report generation/scheduling)
- Create and maintain dashboards and reports using Power BI and SolarWinds SQL tables
- Configuring/managing monitoring profiles, polling policies, thresholds, alert conditions
- Platform administration experience in large-scale enterprise environments (stability, scalability, performance)
- Ability to diagnose/resolve complex issues across network, infrastructure, and application monitoring
- Knowledge of ITIL best practices and maintaining runbooks/logs in ServiceNow
- Strong collaboration and communication skills
What We Do
SpikeIT Global Solutions, Inc. is a global firm providing highest quality of services in field of Information Technology, serving various clients in Finance, Telecom, Insurance, Pharma, Healthcare and Media sectors. The main motto of SpikeIT business services is ‘Client First’. We stand till the last minute without compromising on the quality and delivering the right solutions to the client requirements. We strongly believe in human relationships, business ethics & values to strive to success. We specialize in providing technology-enabled solutions to the complex industry problems with higher quality and using the latest technologies & standards. Our dedicated, motivated staff always makes a difference in executing any project to a successful state with in the timelines. Also, we got a unique solution models by blending the best practices in providing services in Application development, Infrastructure Management, IT Consulting, Staffing and Training areas. SpikeIT Global Solutions, Inc. is a global Information Technology firm with unique market approach in delivering custom tailored business solutions with focus on reducing cost and at the same time not compromising on the efficiency. We are driven by the customer’s vision with keeping values on top. Having a strong presence in Onsite, Offshore and 'Near Shore' allows us to offer custom solutions based on either ‘Onsite only’, ‘Onsite-Offshore’ or ‘Onsite-Near Shore-Offshore’ or any custom model to meet the customer requirement. SpikeIT is dedicated in bringing the Spike in Client’s satisfaction by increasing the project savings and offering right solutions not only by addressing the immediate challenges but offering future forecasted enhanced solution. Please check Services tab for the full list of services offered by SpikeIT and check ‘Why SpikeIT’ section for more details on our unique business model/approach.
