About Omnidian

Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage B Corp Certified company offering the potential for enormous impact, both on our products and on the world.

We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides within the United States in a state in which we currently employ.

The Job

This is a great opportunity to join a new company that is building a new business model. You will work directly with the entire Commercial team to contribute directly to our success.

The Commercial Solar Performance Specialist will have primary responsibility for the operational health and performance of a growing portfolio of commercial solar projects. The qualified candidate is experienced with solar energy, has some experience with monitoring platforms and solar data analysis and has demonstrated a track record of excellent customer service and client communications. This role requires a self-starter skilled at managing multiple tasks and priorities, working across daily routine tasks as well as innovative projects. The Commercial Solar Performance Specialist will identify and resolve performance issues with commercial solar systems, deliver reporting obligations, provide technical support assistance to customers and service technicians. 

The candidate will be required to provide weekend support for our Tier I clients that includes monitoring, issue identification and notification, and communicating with field service providers, working Saturday and Sunday as well as 3 additional weekdays of your choice.

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:

Monitoring, Issue Management, and Service Coordination

• Become proficient in various solar monitoring platforms, including Omnidian’s platform.
• Proactively identify and manage asset issues, create issue cases/tickets, notify clients of these issues, and provide corrective action recommendations.
• Assist the Portfolio Operations Manager in resolving alerts efficiently.
• Open and diligently track tickets to ensure detected issues are resolved.
• Collaborate closely with the Performance Manager and Portfolio Operations Managers to ensure timely closure of all issues.

Weekend Technical Support and Reporting

• Provide critical weekend support, including fielding calls from technicians during site visits for technical support and DAS portal verifications.
• Support client and site host customer communications, manage communications with field service technicians, and assist in resolving escalated issues.
• Track client reporting obligations and ensure that assets are fully integrated into Omnidian’s platform to enable automated reporting features.
• Produce and review monthly reports for the Portfolio Operations Managers.

Continuous Process Improvement

• Actively contribute to continuous improvement efforts by identifying, documenting, and adopting best practices and standardized procedures.
• Help pinpoint features and enhancements for Omnidian’s proprietary platform to optimize its functionality and user experience

Who You Are

• You are highly organized and meticulous, with a strong ability to maintain accuracy and attention to detail.
• Excellent communication skills, capable of handling high levels of communication both written and verbal.
• You remain focused and productive when handling tasks that may be repetitive.
• You are adept at managing multiple priorities and stay calm under pressure.
• You have a passion for learning new skills and concepts and are quick to adapt to the changing needs of the business and our team.

Experience You’ll Need

• 2+ years of experience in the solar energy industry
• Familiarity with Microsoft Excel, G Suite, and CRM applications like Zendesk or Salesforce
• Experience in monitoring solar DAS platforms and interpreting solar system design drawings

Experience That's a Plus

• Some experience with Commercial solar (in operations and maintenance, asset management, field service management, or account management)

Work-life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We provide outstanding benefits that we are continually improving upon, including family medical, dental, vision, disability, parental leave, 401(k) administration, thoughtful PTO, and paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, quarterly bonus and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our posts What Makes an Ethical Company? and Why We’re Proud to Be a Certified B Corp

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice onInternal Transfer: Job Application Process
• Here are the next roles in this career track:
• Solar Performance Analyst
• Senior Solar Performance Analyst
• Lead Performance Analyst
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. 

We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.

We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all.