Software Test Engineer II - Connected Intelligence

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Software Test Engineer II - Connected Intelligence

Why We Have This Role

Qualtrics is seeking Quality Engineers to join our growing Engineering function in our Mexico City office. If you have a Bachelor’s degree, have 5+ years of engineering experience, and want work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.You will be responsible for testing a variety of features using our in-house automation tools. You will maintain the tests and enhance these tools, including those that utilize AI technology.The ideal candidate will have a high standard for quality and a strong passion for delivering exceptional products. You will act as a frontline advocate for our customers, ensuring that our products meet their needs before they are released to the market.

• Strong level of curiosity
• Ability to create trust in customers and teams through thorough communication
• Takes initiative and shows scrappiness in getting things done
• Proven ability to work well in teams - partnering with managers, cross functional teams, and teammates
• Takes analytical mindset to approach problems and find solutions
• Shows desire to learn new skills and grow in the role

How You’ll Grow

Our Quality Engineering organization’s mission is to build a quality culture championing a delightful customer experience while enabling teams to efficiently bring high quality software to all markets. We do this by engaging early to ensure customer use cases are tested AND fully automated.  We also automate the release process to save human effort, reduce mistakes, and speed overall delivery. Our environment uses primarily Selenium, Java, JavaScript, TypeScript, Node.js, Jira, TestRail, Python, Jenkins, Nomad and Docker. In our collaborative culture, you find plenty of opportunities to improve the quality of our software.

Things You’ll Do 

• Design test plans and test cases for web applications
• Find, triage, and document bugs worth fixing
• Conduct ad-hoc and scripted manual tests
• Convert manual test cases into automated cases in an existing framework using Python or JavaScript
• Investigate test failures and customer reports using your technical understanding of the product and tools (such as logs) to narrow down repro issues steps and isolate the root problem
• Ensure the product is tested at the appropriate level (unit vs integration vs end to end, API vs UI), reducing unnecessary test cases, intermittent failures, and decreasing execution time.
• Drive quality processes like bug triage, releases decisions, and feature completion criteria

What We’re Looking For On Your Resume

• Bachelor's degree in a technical field such as IT, Engineering, Math, Physics or similar with Computer Science coursework or minor. Computer science degree accepted but not required. 
• 2-4 years of coding experience with any programming language (prefer in Python/JavaScript)
• 2-4 years of experience working as part of a team
• Familiar with front-end technologies, or REST web services and/or constructing basic database queries
• Familiarity with software testing concepts and tools is a plus

What You Should Know About This Team 

• Our Engineering team is a group of deeply passionate engineers who are breaking new ground in cloud computing and web scalability.
• We organize and sort terabytes of data and develop solutions used by millions of users every single day.
• We design products that make sophisticated research simple. 
• Engineering focuses on these tenets: Platform-oriented, API First, Secure, One Product (software developed by many teams is unified into a single, coherent platform), and Quality (Our customers rely on our products to drive their businesses. Our software must work. If a feature is buggy, don’t release it, fix it or take it out.)

Our Team's Favorite Perks and Benefits

• We spend 10% of our time on individual engineering growth activities every quarter
• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• $1800 USD Experience bonus to be used for an “Experience” of your choosing
• Competitive salary, performance bonuses, generous savings fund match.
• Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

Qualtrics Work Experience - As we look to the future, we believe that our teams are better together. Being together will help us learn more, grow faster and ultimately deliver better results for our customers and Qualtrics. Roles tied to an office location work 4 days per week in the office together and 1 day from home, with a strong spirit of flexibility around taking time for personal, health, and family moments in our work weeks. Our managers work with their teams to create a collaborative, engaged work environment, and arrangement that works for each of our team members.