Software Technical Writer

Job Description Summary

The Technical Writer will play a critical role within AirOps Operations by being responsible for the creation, review and ongoing maintenance of technical and functional documentation used by the organization, including but not limited to process flows, user guides, operational guides, UAT test scripts and exit criteria, and release notes.

Technical Writer supports our growing product development, by being responsible for the creation, writing and reviewing of our technical documentation, including how-to guides, installation guides, maintenance guides, operation and user guides, code references and API references.

In this role you will:

• Work closely with the R&D Teams and be responsible for all the product code documentation.
• Proofread and edit documentation to ensure consistency of language and style, as well as correct application of document templates.
• Provide input on documentation design, templates and implementation.
• Understand complex technical concepts and translate them into effective, logical and user-friendly documentation using accessible language for a non-technical audience when needed.
• On a continuous basis, search for ways to improve the functioning of the Operations Department and gather feedback from users to improve the quality of the documentation.
• Propose and implement innovative solutions to automate and/or simplify the technical writing methodology.

About the ideal candidate:

• Ability to write documentation to different audiences - users, operators, technicians.
• Ability to explain complex concepts in an understandable and clear manner.
• Ability to deliver high-quality documentation paying attention to detail.
• Team Spirit. Ability to work in a collaborative environment.
• Excellent written and spoken English (C2 level). Understand the differences between British and American english.
• Ability to write documentation to different audiences - system administrators, developers.

Desirable:

• Dita knowledge.
• Image editing software.

What we can offer you:

• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.
• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.
• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

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