At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.
Overview of Job Function:
The Technical Lead is a senior individual contributor role focused on technical excellence, architecture, and hands-on development. This position provides deep technical leadership while continuing to contribute significant code to our platform services (Identity, Metering, and related infrastructure). The ideal candidate splits their time approximately 70-80% on technical delivery and architecture, with the remaining 20-30% dedicated to mentoring team members, guiding technical decisions, and collaborating with stakeholders.
ResponsibilitiesPrincipal Duties and Essential Responsibilities:
- Design and implement critical platform services including Identity management, Metering systems, and supporting infrastructure
- Lead technical architecture decisions and establish engineering best practices across the team
- Conduct thorough code reviews, drive refactoring efforts, and ensure high-quality code standards
- Participate in on-call rotation and lead incident response for complex production issues
- Evaluate, prototype, and integrate new technologies to enhance platform capabilities
- Write substantial production code alongside the team as a senior developer
- Mentor junior and mid-level engineers through pair programming, code reviews, and technical guidance
- Facilitate technical discussions and help the team navigate complex architectural challenges
- Collaborate with other teams to ensure integration points are well-designed and documented
- Share knowledge through brown bags, documentation, and informal learning sessions
Required Qualifications:
7+ years of software engineering experience with strong hands-on development background
Deep expertise in cloud-native architecture and distributed systems design
Experience with Identity management systems (OAuth, SAML, OIDC) preferred
Proven track record of building and maintaining scalable, reliable platform services
Proficiency in modern programming languages (Java, Python, Go, or similar) with deep language expertise
Strong experience with containerization and orchestration (Docker, Kubernetes)
Solid understanding of CI/CD pipelines, DevOps practices, and infrastructure as code
Experience with current AI development tools and practices (Agentic, Spec-Driven, etc.)
Excellent problem-solving skills with ability to debug complex distributed systems
Preferred Qualifications:
Experience in enterprise SaaS or B2B cloud platforms
Background in metering, billing, or usage-based systems
Familiarity with observability tools (Prometheus, Grafana, Datadog) and distributed tracing
Previous experience at an enterprise software company
Contributions to open-source projects or technical publications
What We Do
Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Our solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. We help our customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap. More than 10,000 organizations in over 175 countries—including more than 85 percent of the Fortune 100 — rely on Verint. To learn more, visit: www.verint.com
