Software Support Specialist

Posted 17 Days Ago
Be an Early Applicant
Greenwood, IN
In-Office
Junior
Aerospace
The Role
Support integration and testing of software updates, maintain software tools, diagnose issues, and ensure simulator software functionality while collaborating with stakeholders and adhering to security protocols.
Summary Generated by Built In

About This Role

                                                                                                         

All for equipping teams to excel.

Training Centre Operations at CAE lies at the heart of our commitment to training excellence across Civil Aviation and Defense & Security. As part of this team, you’ll develop and provide training, continually enhance program quality, and ensure seamless operations and service excellence, empowering pilots, aircrew, and mission-critical teams to excel when it matters most. Behind the scenes, you play a vital role in equipping them with the skills and readiness they need to succeed—through every moment, milestone, and mission. With a team that values growth, collaboration, and a shared sense of purpose, CAE offers a dynamic environment where your contributions to training create a lasting impact on the future of safety and readiness worldwide.


Duties & Responsibilities

  • Assist with integration and testing of externally provided software updates

  • Carry out and assist with routine preventive maintenance activities related to site software activities

  • Develop and maintain site software support tools

  • Perform software build management and deployment activities

  • Liaise with internal stakeholders, external stakeholders and team members to resolve issues and ensure the simulator software is in good working order

  • Assist with Configuration Management activities, such as identification, change control, auditing, and reporting, for a variety of simulation systems and supporting tools.

  • Assist in problem diagnosis, including software, hardware, operating system, network and system integration issues

  • Perform additional administrative and work-related duties to support site operations, as required

  • Must comply with CAE security and data protection / usage policies and procedures, Quality Management and Occupational Health and Safety programs

  • Travel and shift work may be required to support site activitie


Required background/Skills/Experience

  •  2-year technical diploma is a related field or equivalent training and experience

  • Knowledge of aircraft systems (including Autopilot, Data Management Systems, Radar, Communication systems, Acoustic systems, etc) as they pertain to simulation devices

  • Customer-centric with experience and success providing customer service

  • Must be able to handle sensitive situations with tact

  • Dynamic team player

  • Strong communication skills with excellent knowledge of English (read, written and spoken)

  • Good knowledge of operating systems including Windows, Linux and Solaris

  • Knowledge of Windows Administrator functions

  • Experience on CAE Simulators is an asset

  • Mandatory: able to hold a Canadian Security Clearance & Controlled Good Clearance

  • Mandatory: Eligibile to work in Canada either as a Canadian Citizen, a Permanent Resident or with a valid Work Permit

CAE offers: 

  • An environment where your initiatives will be recognized and valued  

  • The opportunity to work on a variety of projects on a multidisciplinary team  

  • The possibility to work from home occasionally  

  • Flexible schedules  

  • Attractive employee benefits 

 

About CAE

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, and defence and security forces to perform at their best every day and when the stakes are the highest. Around the globe, we’re everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts—the highest-fidelity flight and mission simulators as well as training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we’ll make sure our customers are ready for the moments that matter.

Read our Read our FY24 Global Annual Activity and Sustainability Report.

Follow us on Twitter: @CAE_Inc
Facebook: 
www.facebook.com/cae.inc
LinkedIn: 
www.linkedin.com/company/cae

Position Type                       

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer 

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, nationality, colour, religion, sex, gender indentity and expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by local laws.

If you don't see yourself fully reflected in every job requirement listed in the job posting, we still encourage you to reach out and apply. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process.  If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected]

Top Skills

Cae Simulators
Linux
Solaris
Windows
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The Company
HQ: Montreal, Quebec
10,806 Employees
Year Founded: 1947

What We Do

CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of 75 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defense and security, and healthcare. We are the partner of choice to customers worldwide who operate in complex, high-stakes and largely regulated environments, where successful outcomes are critical. Testament to our customers’ ongoing needs for our solutions, over 60 percent of CAE’s revenue is recurring in nature. We have the broadest global presence in our industry, with approximately 13,000 employees, 180 sites and training locations in over 35 countries

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