Vehlo

Software Support Specialist

Posted 6 Days Ago

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Phoenix, AZ, USA

In-Office

Entry level

Software

The Role

Provides first-line software support for Vehlo’s Total Customer Connect product by resolving or escalating inquiries, managing help desk tickets, documenting activities in the CRM, tracking issues, reporting support trends, and explaining technical information to nontechnical users. The role also coordinates with management and sales to support product direction and promotional materials. Requires strong communication, organization, attention to detail, and basic software proficiency.

Summary Generated by Built In

Software Support Specialist

Location:

About Vehlo

We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology.

Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever.

Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other.

About this role

The Software Support Specialist for our Total Customer Connect product acts as the point of first reference by answering software-related questions, managing help desk support ticket requests tickets and software-related production jobs.

Duties/Responsibilities:

Provides software problem resolution, reassignment, or escalates advanced inquiries to appropriate technicians/other departments, in a timely manner
Records data required to analyze problems and track them to final solution
Prepares, presents, and reports related help desk/software problems and help desk activity for management review and action
Demonstrates complete understanding of the software and is able to handle all inquiries regarding the usage of said product
Works closely with management to make sure the scope and direction of product/software is on schedule and on the right course
Acts as a liaison for the sales team to assess the response and suitability of current promotional material, ensuring printed promotional material is being optimally utilized
Documents all work activity performed in the company CRM to ensure necessary individuals within the Company are notified of the activity performed
Other Software Support Agent-related duties, as assigned

Travel Requirement: As needed

Duties, responsibilities, and activities may change at any time with or without notice, in accordance with applicable laws.

QualificationsRequired Skills/Abilities:

Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Excellent organizational skills and attention to detail.
Excellent interpersonal skills.
Ability to explain technical information, identify trends, complete audits, and strategically implement change in an understandable language to nontechnical staff members.

Education and Experience:

Data processing / Software experience preferred
High School Diploma (or Equivalent) required

Eligible employees may receive:

Medical, dental, vision, and life insurance
401(k) with company match
Paid time off and holidays

Compensation is based on experience, knowledge, and skills and represents a good faith estimate in accordance with applicable laws.

Work Environment & Physical Requirements:

This role may be performed in a remote, hybrid, or office-based environment depending on business needs.

Ability to remain in a stationary position (sitting or standing) for extended periods
Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset)
Ability to view and interpret information on a computer screen for extended periods
Ability to communicate effectively via phone, video, and written communication
Ability to participate in virtual meetings with or without reasonable accommodation

Additional Information:

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Employment may be contingent upon a background check in accordance with applicable laws.

Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice.

Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.