Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row.
Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL.
In this role, you will:
- Be responsible for answering incoming phone calls
- Diagnose software problems
- Fix/write code to resolve customer concerns
- Answer operational questions
- Train customers on software functions
- Deliver professional customer service
What you need to be successful in this role:
- Ability to read, write, understand, and debug code
- Initiative and a positive can-do attitude
- A passion for problem solving
- Willingness to learn
- Strong communication skills and ability to effectively talk with customers and other team members about software issues
Additional things to help you be successful are:
- 1-2 years of technical support or customer service experience and working with software related problems
- Knowledge of SQL, C#, and object oriented programming in general.
- Must demonstrate the ability to learn other languages
- Ability to diagnose and correct software-related issues
- Experience working with LINUX/UNIX operating systems
- Ability to read and understand directions and help document those directions as they relate to understanding software applications
- Learn to teach and train the software application to our customers
- Record steps taken to resolve customer questions or issues
What you will love about us:
- Competitive pay
- Engaging & challenging work
- Excellent culture - 35 employees, team-oriented, learning focused, highly engaged
- Joining a company who highly values their employees and gives them a voice
- Casual environment
- Opportunities to grow with the company
- Yearly personal fulfillment fund
- Connective experiences: celebrations, engagement activities, wellness challenges, etc.
Skills Required
- 1-2 years of technical support or customer service experience
- Knowledge of SQL, C#, and object-oriented programming
- Experience working with Linux/Unix operating systems
What We Do
For 40 years DAKCS has been making quality software solutions to tackle monumental challenges. We are your creative problem solvers in a digital age. DAKCS - Beyond ARM helps collection agencies succeed in an era of unprecedented legal restraints and technological expectation. Beyond ARM is proudly developed in the USA by DAKCS and has been enjoyed by hundreds of collection teams for over 30 years.
