The Role
Troubleshoot, diagnose, maintain, and update software applications; resolve technical issues within SLA requirements; escalate unresolved problems; report bugs and customer feedback; gather requirements; configure client instances during onboarding; and document technical solutions, known issues, and best practices.
Summary Generated by Built In
At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal – to Evolve Freight forwarders towards Digitalized operations, enhancing efficiency, and driving lasting change.
As a company, we're just the right size for every person to take initiative and make things happen. Join us in reshaping the future of logistics and be part of a journey where your contributions make a tangible difference.
Learn more at www.shipthis.co
Job Description
What you'll be doing?
- Utilize programming expertise to troubleshoot and diagnose software issues, offering clear and actionable solutions.
- Perform regular maintenance and updates to the applications
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Reporting software bugs and supportability concerns along with customer suggestions to the product teams.
- Proven ability to analyze, diagnose, and resolve complex technical issues efficiently.
- Requirement gathering and analysis of customer requirements.
- Development and configuration of client instances during onboarding
- Document technical solutions, known issues, and best practices in a clear and concise manner.
- Follow the SLA for issues with respect to the severity.
Desired qualifications include
- Experience in debugging and interpreting code to identify and address software-related issues
- Ability to multi-task and work with minimal supervision
- Knowledge of JavaScript, HTML, JSON, and Angular
- Basic concepts of Python and REST APIs
- Strong problem-solving skills
- Excellent written and verbal communication skills
We welcome candidates
- Who is Immediate Joining
- Female candidates returning to work after a career break are strongly encouraged to apply
- Whether you're seasoned or just starting out if you have the skills and passion, we invite you to apply.
We are an equal opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.
Job Synopsis
- Location: Bangalore
- Job Type: Full-time
- Shift: Rotational Shift
- Role: Software Support Engineer
- Industry Type: Software Product
- Employment Type: Full-time, Permanent
Skills Required
- Experience debugging and interpreting code to identify and resolve software issues
- Ability to multitask and work with minimal supervision
- Knowledge of JavaScript, HTML, JSON, and Angular
- Basic knowledge of Python and REST APIs
- Strong problem-solving skills
- Excellent written and verbal communication skills
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The Company
What We Do
Shipthis develops an AI-native, cloud-based freight-forwarding platform for freight forwarders, NVOCCs, customs brokers, logistics companies, and 3PLs. Its unified system replaces legacy tools by connecting shipment operations, accounting, compliance, analytics, customer portals, and carrier or banking integrations. The platform automates workflows such as rate requests, booking confirmations, document intake, tracking, and customer communications to help global-trade businesses improve efficiency and visibility.
